It was great to be back at DoubleTree by Hilton Melaka after our first stay four years ago. Since we had meetings at another hotel nearby, we decided to return because we had such a pleasant experience previously.
We arrived around 1:30 pm, even though the official check-in time is 3:00 pm. We were delighted that the hotel allowed us to check in early, and the entire check-in process was smooth and efficient.
I had accidentally booked a room-only rate, but the staff kindly surprised us by complimentary breakfast for one morning. That thoughtful gesture was truly appreciated. Of course, we were also happy to receive DoubleTree's famous warm chocolate chip cookies, which remain one of our favourite hotel welcomes.
Our room was on Level 20 with a beautiful city view. The room was clean, comfortable, and offered a fantastic view of Melaka.
The only issue during our stay was the air-conditioning. On the first night, it stopped cooling and became quite warm, leaving us sweating in the middle of the night. After we reported the problem to the reception the next morning, the team promptly investigated the issue and arranged a room change for us. Their quick response and excellent service turned an unpleasant situation into a positive experience.
Overall, we thoroughly enjoyed our two-night stay. Breakfast on Level 12, with its lovely city view, was a wonderful way to start each morning. Despite the minor air-conditioning issue, the warm hospitality and excellent customer service reminded us why we chose to return. We look forward to staying at DoubleTree by Hilton Melaka again on our next visit.
