Right in line with Novotels worldwide — a solid average choice 👌🏻 Check-in is at the standard 3:00 PM. We arrived an hour early and were refused an early check-in. The staff are quite unhurried, taking a long time to look up our reservation and search for something, but I suppose that’s just part of Asian hospitality, as the same thing happened at the airport.
The pros:
✅ Clean, cozy rooms with a full set of amenities (shower gels, shampoos, conditioners, toothbrushes/toothpaste, and a hair dryer that is actually quite powerful and doesn't just blast scorching hot air).
☺️ The shower gel has a lovely, pleasant scent — green tea, jasmine, something like that.
☺️ There's also a tunic provided in the room so you don't have to walk around the hotel in a swimsuit.
☺️ Convenient air conditioning system with an intuitive interface. Also, a separate card (not your room key) is left in the slot to keep the AC running while you're out.
✅ Large, beautiful grounds with 2 pools, several bars, a spa, a fitness studio, and direct access to the beach.
✅ Delicious breakfasts with a wide selection of dishes and drinks. For dinner, the restaurant offers an optional seafood buffet for 900k per person. There are also plenty of cafes and restaurants along the street outside the hotel, plus a night market.
✅ The room features housekeeping call and "Do Not Disturb" buttons, along with a matching door sign. I'm not an early riser on vacation and usually left the room after 10 AM; no one disturbed me before that, and I'd return to a freshly cleaned room.
✅ The airport is literally a 20-minute drive away.
The cons:
🎯 No disposable slippers. There are flip-flops in the closet, but they had clearly been worn by someone else. Sealed white disposable slippers would have been much preferred.
🎯 Charging issues. There are plenty of outlets in the room, but they are all vertical. My power adapter is rather heavy and kept falling out of the socket. I had to prop a glass underneath to keep it in place.
🎯 The beach is a bit dirty, but this is the center of the island, and the water tends to be quite murky everywhere around here. That's not really the hotel's fault, just a matter of location. If you want gorgeous views and photos, I highly recommend Khem Beach in the south.
🎯 Prices for minibar drinks and laundry/dry cleaning services are clearly overpriced. Expected, since the hotel isn't cheap to begin with, but knowing the local island prices, I don't think it's worth it. For example, a can of cola costs 25-30k dong at a supermarket, but it's 60k in the minibar. In town, laundry is charged by the kilo and averages 40-60k per kilo; at the hotel, each item is priced individually — for instance, washing a single shirt costs 100k dong.
🎯 The shuttle bus runs very infrequently, only once every 2 hours. My friends and I planned to take it to the airport, but ended up taking a taxi because not a single shuttle fit our schedule window. Considering it's only 20 minutes from the airport, I think they could easily run it more often.
Perhaps the drawbacks I listed above won't bother other travelers at all. Either way, I'm sharing my honest experience hoping it will be helpful to others 👌🏻
Overall, it's a very pleasant hotel, perfect for couples, families, and solo travelers alike. You can spend time on the grounds, swim in the pools, head down to the sea, grab a bite to eat, or take a trip into the city center.
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