I stayed for 4 nights, in two different room types. Here's my feedback:
For breakfast, I highly recommend going to the 28th floor. The 3rd floor is too noisy.
The complimentary foot bath and afternoon tea are nice if you have time, but you won't miss much if you skip them.
When checking in, make sure to request a room facing Son Tra Peninsula, otherwise, you'll be looking directly at the adjacent building.
The hotel pool has a great view, but it gets very crowded, and there are only 4 loungers.
On our first night, we found there was no hairdryer in the room. Luckily, we called the front desk, and they quickly brought one. This was especially concerning because we saw a book in the room listing prices for all items – loss or damage would be charged accordingly. A hairdryer was 1.2 million dong!
Another afternoon, the toilet got clogged. However, the front desk responded fairly quickly.
Only the front desk staff had acceptable English proficiency. The restaurant staff didn't even understand 'over hard' or 'hard boiled' for eggs.
During this trip, I stayed at two 5-star hotels in Da Nang: Hoiana New World Beach Resort and The Peninsula. If I had to compare the two, overall, The Peninsula's staff, dining, and room amenities (both soft and hard goods) did not meet true 5-star hotel standards. The New World was much better.
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