I chose this hotel for its good location, and that’s honestly its main positive. Unfortunately, my stay was disappointing in several ways. The first room I was given did not match the photos online. The bathroom design was poor, with no proper separation between the shower and sink, so the floor got wet every time I showered. The room floor was strangely warm at all times, which made it uncomfortable. When I asked about changing rooms, reception initially said it wasn’t possible because I was staying for eight nights, which didn’t make much sense. The next morning another staff member did change my room, but the new room had similar issues, and the shower leaked with weak water pressure. The reception staff often seemed more interested in chatting with each other than helping guests, and they didn’t seem very professional. I was also surprised by the hotel’s guest policy, I asked if a friend could wait in my room for an hour or two before his train, and I was told I’d have to pay as if he was staying overnight. In all my travels to more than 40 countries, I’ve never encountered such an inflexible policy. The breakfast was average, but hygiene could be improved, as I saw guests handling fruit with their hands instead of utensils and the staff didn’t do anything about it. This hotel has potential because of its location, but it needs significant improvements in maintenance, customer service, staff professionalism, and hygiene. I hope management takes feedback seriously and works to improve the experience.
