A truly terrible stay, especially when traveling with a child, as we were running back and forth the entire time. The check-in, parking, and check-out instructions were chaotic, and the room cleanliness left much to be desired. We will not be staying here again.
First of all, Trip.com failed to clarify in advance how to check in. I initially drove to the parking lot, only to find I couldn't enter, so I had to go back to the ground floor service desk, where I was told check-in was on the 51st floor. Upon reaching the 51st floor, I was told that the deposit couldn't be paid via mobile payment and cash was required. I had to go back down to the ground floor to withdraw cash, and then return to the 51st floor to complete the procedures. After finishing, I still had to go back down to the ground floor to drive into the parking lot. Running back and forth like this was extremely inconvenient.
Secondly, the parking guidance photos provided by the hotel were unclear, which led me to park in the wrong space. My car was subsequently wheel-clamped and fined 100 MYR. Parking locations and rules should have been clearly communicated in advance; because of poor guidance, the guest ended up bearing the consequences.
By the time we parked and brought the child upstairs, it was almost midnight. Later, when I needed to go downstairs to buy something, it was raining outside, there was no umbrella in the room, and the front desk didn't have any either, so I had to wait until the rain stopped at 1 AM to go out. Once outside, I noticed individuals who appeared to be sex workers downstairs, which made us, traveling with a child, feel very uncomfortable and raised concerns about the accommodation environment. The cleanliness of the room itself was also far from satisfactory.
On the second day, the hotel notified us that we had to check out by 11:00 AM and drive the car out. I first went to the 51st floor to check out and get my deposit back, only to be told I needed to drive the car out first. So I went to the parking lot to get the car, returned to the 51st floor, and was then told I needed to check out on the ground floor. I had to go downstairs yet again, and then waited about 20 minutes for the room inspection. In the end, out of the 300 MYR deposit, only 200 MYR was refunded, with the remaining 100 MYR deducted as a fine for parking in the wrong spot.
From check-in to check-out, neither the locations for procedures, deposit payment methods, parking rules, nor the operational sequence were explained clearly and consistently, forcing guests to run up and down over and over again. Going through all this with a child was both exhausting and upsetting.
This experience has left me thoroughly disappointed with the service of this apartment and its management company. I will never choose them again, nor will I consider any other properties under this company. I am also leaving a negative review for Trip.com: failing to provide detailed and clear essential information before check-in left guests hitting roadblocks constantly upon arrival. I hope the platform seriously reviews its partners and improves the instructions for check-in, deposits, parking, and check-out.
Picture 1 shows the instruction diagram given by the hotel; I parked in the space near the door following this picture, and all the spaces were empty at the time. Picture 2 shows my car with its wheels clamped.
Original TextTranslation provided by AI
