Hilton Trinidad & Conference Centre

Hotel ok. Some staff not very accommodating but two menbers of staff Shernia & Nellon lovely people, very kind & helpful The hotel does NOT like you eating or drinking anything that you have bought yourself into the hotel. You are NOT even allowed to sit in the outside area of the restaurant to admire the views eating your own food even when the restaurant is closed! They expect you to buy everything from them. They don’t want to give you plates, cups, bowls or cutlery so you can eat your own breakfast in your room on the balcony. You almost have to beg for it & when you eventually get it, it’s disguised in a bag to take away. The whole eating & drinking situation was ridiculous. The tour company the hotel use are a waste of time, they do not inform you of all the important facts! They are VERY expensive too & you have to pay in US dollars so they charge you way more!!

There was no cups for coffee and I only noticed that night. It was very late. And then when I tried to shower only steaming hot water came out of the pipes. I thought I was doin it wrong. Then next day the same thing happened. I showered with the bottle water provided. And used the Rory bottles for additional washing. Then when I told the front desk when I was checking she said it was 2nd complaint. They didn’t not even offer me anything complimentary, for my uncomfortable stay.

Excellent option in Port of Spain. A little pricy but in comparison with other hotels within the city it’s good value.

Horrible customer service. Breakfast is not worth it $33 usd per person , Derek is the only one who cares for the customers, an this was at 8:30 am

Terrible hotel dirty room, racism from staff towards us, ************ happening and staff ignoring it. I’m not able to use the pool and no communication from the staff about when the pool would be closed. Staff also lied about communication. I contacted both the staff and manager at the hotel and emailed Hilton customer services all with no positive response. I’m still waiting for the hotel staff to get back to me as I promised they would.

The staff at this hotel are absolutely wonderful, the are so respectful, helpful, and very polite. I will return. Just becareful when buying at the pool, its extremely overpriced and the burgers are no good. I paid 800 tt for what i dont know, I forger to ask for my bill. Overall I would recommend this hotel.