View Sydney

This hotel turned out to be a pleasant surprise for train enthusiasts. Located directly above North Sydney Station, the room offered views of the Harbour Bridge as well as a clear sight of the trains and tracks along the busy T9 line. The room had great views and a large window, perfectly positioned to capture the sunset and nightscape of the Harbour Bridge. The bay in front, dotted with sailboats, was also very pretty. The only minor drawbacks were that the bed and the bathroom were a bit small. Breakfast was decent—you could make your own Eggs Benedict, though there was no live-cooking station. The yogurt and cereals were quite good. The gym features Technogym equipment, is open 24 hours, and is great for a simple cardio workout, though you need to ask the front desk for a separate access card. We were given two complimentary bar drinks upon check-in, which was a very nice touch.

This hotel has very obvious pros and cons. Pros: Conveniently located near North Sydney Station, making it easy to get anywhere, and the night view from the room is great for photos. Cons: The room amenities are very basic, the cleanliness is not okay—got a complimentary 'giant bug combo'—and the bedding wasn't clean enough either.

I honestly have no idea where all the good reviews are coming from. Hands down the worst hotel I've ever stayed at in this price range. First off, cleanliness is a massive issue. On our first night, the bedsheets were torn, and there was a huge stain on the sofa in our Bay View Suite. We were already exhausted and annoyed by the check-in process that day, so we didn't want the hassle of changing rooms, but it was infuriating. Charging for everything in the minibar—even in a Bay View Suite—is completely ridiculous. The service was a total joke; there was basically no service at all. When we checked in the first night, I asked where the laundry room was. The receptionist told me they didn't have self-service laundry, but offered a laundry service instead. When I asked about the rates, she said she wasn't sure, but there should be a price list by the bed. I checked every single corner of the room, and there was no price list to be found anywhere. The next day we were switching rooms. We checked out by 9:00 AM and asked roughly when our new room would be ready. The front desk staff said around 1:00 PM. We returned at 2:00 PM—just 50 minutes before the official 3:00 PM check-in time. When I asked if the room was ready, she snapped a flat "no" without even bothering to look it up in the system, insisting we had to wait until 3:00 PM. I asked, "Didn't you say 1:00 PM this morning?" She replied that she only said they would *try*. Not a single word of reassurance, not an apology—she acted as if I owed her money. I asked if there was any chance it might be ready a bit earlier, and she bluntly refused, sticking firmly to 3:00 PM. Then at 2:30 PM, I got an automated email saying the room was ready. Excuse me? Why be so stubbornly dismissive just minutes earlier? Ironically, the person with the best service at the entire front desk was an intern! The housekeeping staff were just as rude. They were yelling and shouting in the hallways and parked their cleaning cart right across the corridor entrance. We literally had to squeeze past it. Seeing guests approach, they didn't even bother to move the cart, didn't look at us, and offered no greeting whatsoever. Is this really the level of service acceptable for this price point? Maybe I'm just not rich enough—I guess paying over $2,000 a night for a Bay View Suite in Sydney's prime location still doesn't entitle you to decent service. 😅 Factoring in all of this, even with the bay view, it was an absolute disaster. I have no clue where these recommendations are coming from—have these reviewers never experienced decent hospitality?

The hotel is truly fantastic! We arrived early on the day of check-in and were able to leave our luggage at the front desk before officially checking in later that evening. We stayed during the National Day golden week, so the hotel was quite full, but it was surprisingly quiet with no noise issues at all. There’s a metro station downstairs, but I didn't feel it caused any disturbance—I slept like a baby! Plus, the room view was amazing. There are sofas and seating areas right outside the hotel entrance where you can grab some drinks in the evening, sit outside, and enjoy the gorgeous view. (Honestly, the main photos on Trip.com don't do it justice at all—they make the hotel look quite old, but in reality, it's actually really nice!) Taxis can pull right up to the front entrance, making it super convenient for parking and unloading luggage. There are Coles and Chemist Warehouse nearby, and the metro is very accessible. All of us friends agreed that it offers incredible value for money! North Sydney is relatively quiet, and it's also very close to the Sydney Olympic Park Aquatic Centre. Overall, easily a solid 10/10 👍

Avoid this hotel at all costs! It's located right above the train station, and the noise is unbearable. You can clearly hear and feel the trains passing by, which severely disrupted my sleep at night. The bathroom was also tiny, making for a terrible overall experience. After checking in, I complained about the noise and asked to switch rooms, but the staff kept dragging their feet and were unhelpful. They simply tried to convince me to just put up with it, which was very disappointing. I definitely wouldn't recommend this place to anyone.

The staff were very friendly, and some of the receptionists also spoke Spanish, which made communication easy. The views were great.

This hotel was incredibly clean! And the view was amazing! The reception staff were always smiling and helpful. I'd love to stay here again! ^ ^

The room view is superb, overlooking Sydney Harbour, which is beautiful both day and night! There's also a platform downstairs where you can chat and have a drink with friends while enjoying the view! There's a supermarket and various eateries nearby, and the train station is right across the street, making transportation incredibly convenient! The only downside is that trains pass by downstairs sometimes, which can be noisy! Still, it's definitely worth it!