I stayed in Room 217. Overall, the location and check-in process were excellent, but there are several areas where the hostel could significantly improve.
**What could be improved:**
1. **Room ventilation and smell:**
The room had a persistent unpleasant smell, somewhat like urine. In my opinion, this may be related to inadequate air circulation, with stagnant air combined with air-conditioning. Occupants also hang clothes outside their beds, which contributes to the problem. The hostel should consider installing automatic air fresheners and, more importantly, improving the ventilation/air-exchange system so that fresh air can properly circulate through the room.
2. **Bathrooms:**
The bathrooms were not maintained to a good standard. Towels were left on the sinks, and the bathroom windows were often left open. More regular cleaning and maintenance would make a significant difference.
3. **Door lock and noise:**
The electronic door lock takes some time to get used to, particularly when entering the password. The door also makes considerable noise when opening and closing, which can disturb people sleeping in the room. Installing soft-close or silent door closers would be a simple but useful improvement.
4. **Access to upper beds:**
Getting onto the upper beds requires considerable effort. A small ladder or better-designed access would make this much easier, particularly for heavier or less mobile guests.
5. **Towels:**
Only one towel was provided for the entire stay, which I found insufficient. Providing at least one fresh towel per guest per day, with the option of requesting replacements, would be preferable.
6. **Luggage storage:**
The storage space beside the beds is suitable mainly for a cabin bag or backpack. Larger suitcases cannot be accommodated and are therefore piled up inside the room by guests, making the room feel crowded. Some dedicated luggage storage for larger suitcases would greatly improve the experience.
**What I liked:**
- **Excellent location** – very convenient and well connected.
- **Easy check-in and check-out** – the process was straightforward and convenient.
- **Fast and spacious lift** – particularly useful when carrying luggage.
- Morning tea and biscuits are appreciated.