TERRIBLE SERVICE!!!
I booked a Double Suite for my parents, who are in their 50s, for just one night as they were checking out early the next morning. I specifically requested a quiet room, but they were given room 310, right next to the housekeepers' work area. The laundry noise at night was unbearable, and my parents couldn't get any sleep.
The view from room 310, as shown in the picture I've attached, is nothing short of a drainage ditch, isn't it? And to top it off, dogs were barking loudly all night.
Perhaps customers who book a lower-tier room like mine aren't valued by the hotel? Because after this experience, the hotel's outward appearance and good reviews seem completely inaccurate.
When my mother asked to change rooms, she was told that it was the correct room and no other rooms were available. Was this because I booked with a promotion, and they decided to treat my family this way?
When my mother complained to the manager, she was told they would change rooms the next day. But what's the point when they knew from the beginning that my parents were only staying one night, yet they assigned such a terrible room? They knew that room was next to the laundry area, yet they still put my parents there!!!
The buffet food was also not as advertised. It was mostly just soup and porridge, and the bun bo only had a few slices of meat with no other meat options.
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