First day in Phu Quoc, arrived here and stayed for four nights with four adults and one child. Here's a brief review of our stay.
**Hotel Location:** Located on the north side of the main island, surrounded by resort hotels, not far from the Sheraton and Wyndham. There's an airport pick-up service. Due to the extensive road construction near the airport recently, the road conditions are very poor, and it took about an hour from the airport to the hotel.
**Check-in Experience:** Overall, it was decent. However, no one offered welcome drinks; we had to get them ourselves. The check-in staff thoroughly explained the hotel facilities, mostly in English, which was understandable. We bought a package that included tickets to the safari park and VinWonders. It's crucial to confirm the entry times for both parks with the hotel to plan your itinerary. It also included a buffet lunch for four people on a specific date. If a child is under six, all meals are free. We then took a tuk-tuk to our room. Luckily, our room was located opposite the main restaurant, so it was easy to walk over for meals.
**Hotel Facilities:** Generally, the facilities were acceptable. The room was relatively clean, but the amenities were outdated; the shower door couldn't even close properly, and the cleanliness of small details was average. However, the gym was small but well-equipped, which was good, and it was not far from the main restaurant. Getting to the beach required a tuk-tuk. The sand quality was mediocre, and the seawater was yellowish and not very clean.
**Hotel Service:** The service was very average. There were very few tuk-tuks, so during peak times for breakfast, check-out, or check-in, you often had to wait a long time, usually ten minutes or more. If you needed more water delivered, you'd also have to wait. Although there's a V5 bus at the entrance, its frequency wasn't high. A few days later, my baby had a high fever, and I asked the hotel if they had any medicine, but I was told they could only take the temperature and had no medication, which wasn't helpful. This is where Melia Vinpearl Phu Quoc falls short compared to New World. Also, when I went to the beach to get towels, I was told I needed a towel card, and I didn't know where to get one, so I gave up. The kids' play area and club facilities were rather basic, and the children's activities were similar to those in China, like coloring and making small crafts, quite ordinary. Breakfast was just average; it filled us up, and we could make our own baguette sandwiches, which was a plus. The pho beef was mostly uncut, making it hard to eat, and the coffee tasted a bit strange; I'm not sure if all Vietnamese coffee is like that, but I'll compare it over the next two days.
Overall, if you're bringing elderly people and children to relax, the value for money is decent, and it lives up to the price. However, if you have high expectations for facilities and service, you might be disappointed. Considering the price, over a thousand per night for four people, I'd rate it as an average experience for those who aren't too particular.
Original TextTranslation provided by AI
