Zhejiang Xizi Hotel · Wangzhuang · West Lake Famous Garden

This hotel is perfect for a family vacation. It's located right next to West Lake, offering a peaceful retreat within the hotel grounds, even when the opposite side of the lake is bustling with people. If you want to take a traditional sculling boat (Yao Lu Chuan), you can walk about 10 minutes from another hotel entrance to reach Su Causeway. It's incredibly convenient. The hotel service is excellent; all the staff are very polite and professional. The room provides unlimited bottled water daily, along with snacks and fruit. The breakfast is also fantastic. Hangzhou is stunning, and Wang Zhuang is equally beautiful. If you're visiting Hangzhou, you absolutely must experience this hotel.

The front desk staff were excellent, especially the manager. When an extra friend joined our group unexpectedly, and we couldn't change our room type, they upgraded us! A hundred thumbs up! So generous! We'll definitely stay here again next time! The staff who helped with our luggage was really handsome! In fact, all the staff were good-looking and very polite! The room was also super beautiful! The only minor drawback was that the light inside the closet wouldn't turn off automatically even when closed. It was quite glaring when trying to sleep at night. It was almost 1 AM, and I was too tired to bother reporting it, so we didn't. As a result, I woke up several times during the night because of the light. Aside from that, the garden view and the restaurant were stunning! Truly beautiful! It was so quiet and picturesque, with a gorgeous view at every turn. You could relax and quietly admire West Lake. They even offered a complimentary travel photoshoot, and we were incredibly happy with the pictures. We ended up spending an additional 540 for the digital copies!

Our stay at Xizi Hotel was excellent. I have to commend this state guesthouse. First, let's talk about the hotel's location, right next to West Lake, offering stunning views directly from the premises. We booked a package that included a travel photoshoot, and we were able to take antique-style photos right there at the hotel. My parents, trying a travel photoshoot for the first time, repeatedly praised our photographer, Teacher Duomi, for her patience and professionalism! As for the service, it was the best I've experienced at any hotel. Every staff member made us feel incredibly comfortable. The shuttle service allowed for convenient transfers around the hotel. I was initially worried about long waits, but in reality, the shuttle never took more than 5 minutes to arrive, at least based on our experience. The room facilities are quite new and modern, and each building has its own front desk, which is very convenient. The breakfast selection was very rich, but since it starts at 7 AM and we needed to catch a taxi to Lingyin Temple before 8 AM, it felt a bit rushed. If breakfast could start half an hour earlier, it would be perfect.

Overall, it was decent. The room's location was great, initially assigned to Building 8. I feel that for a hotel like Xizi Hotel, there's room to improve the variety of activities and entertainment options. The location, however, is absolutely unbeatable.

I highly recommend this hotel for anyone visiting West Lake. Its prime location, rich history, and beautiful surroundings provide incredible convenience and emotional value. You absolutely must experience their state guest-level dining and cuisine.

Spent a weekend in Hangzhou and chose Wangjiang Hotel. The hotel is backed by Leifeng Pagoda and faces West Lake, offering an exclusive, direct lake view. Compared to the crowded tourist areas on the east bank, it's incredibly peaceful. The hotel amenities are comprehensive; all three meals and afternoon tea can be enjoyed without leaving the premises, making it a perfect choice for a summer getaway. The hotel facilities show a slight trace of age, reflecting its guesthouse heritage. The breakfast is lavish, and the afternoon tea at Yi Garden Bar is also worth experiencing, with excellent service. There's a boat tour available once in the morning and once in the evening, an hour-long cruise on West Lake with commentary, which is well worth the money. The experience was fantastic, highly recommended.

Wangjiang Hotel is an incredibly beautiful place. For years, I've just loved Liu Zhuang and Wangjiang Hotel. This is my seventh year coming to Hangzhou and choosing either Liu Zhuang or Wangjiang Hotel. The scenery is picturesque, like a wonderland.

First, the good points: The staff at check-in were professional and polite, providing a welcome gift for our child and accommodating our room type preference. The shuttle bus driver was also very knowledgeable about the hotel and answered all our questions. The room, though not large, was very new and clean, and the amenities were of the expected quality. The complimentary snacks were seasonally appropriate. The garden environment was beyond words, and the partnered photography service was very professional, with efficient makeup, styling, and photo delivery. Now, for areas needing improvement: The toilet in Building 6 made an incredibly loud flushing sound, enough to startle someone and disturb fellow guests' sleep. The security deposit was not automatically refunded five days after check-out; it was only returned after I proactively contacted the hotel concierge. This aspect felt very careless.

We moved from Liuzhuang to Wangzhuang, and the service at Building 8 of Wangzhuang really made us incredibly angry. Firstly, we had already agreed to a late checkout until 1 PM, but by 12:20 PM, our room card no longer worked. The staff then tried to brush it off as a system issue that demagnetized the card, which makes absolutely no sense, neither logically nor technically. Secondly, when we requested an invoice at Building 8, they didn't check their system and instead pushed us to go to the main reception. After checking, the main reception told us that the invoice should be issued by the booking platform. Thirdly, because they kept hounding us to explain their service shortcomings, we ran out of time for our ride-hailing car to the high-speed rail station. As a result, the four of us missed our train, and all four business class high-speed rail tickets became void, leading to a loss of nearly a thousand yuan. We had to buy new tickets to continue our journey. From the moment we walked into Wangzhuang, the greeter's comment, 'You just came from Liuzhuang; they are the boss, we are only second best,' clearly reflects a lack of staff training in Wangzhuang's management. How can they not think about improving their own standards, especially in terms of service? Currently, it truly can't compare to Liuzhuang (Xihu State Guesthouse); the difference is too great.