When we arrived, the elevator wasn't working, and our room with a window was on the 6th floor. My wife and I couldn't climb that many stairs. They switched us to a room without a window, but it was stuffy and smelled like a sauna. There was mold on the ceiling, but at least the floor and bed were clean, so that was something. The reception staff treated us well, apologized for the elevator, and fulfilled our requests or at least tried to. They didn't clean our room once in 3 nights, even though I asked after the first night, and they said 'okay,' they didn't need the key because they had one. But in the evening when we returned, we only found clean towels by the door. The inside wasn't cleaned, and they said they didn't have the key. However, after we raised the issue, the trash and everything else were removed. The hot water in the bathroom was good. For amenities, they provided disposable toothbrushes, combs, soap, shampoo, toilet paper, etc.
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