Seashells Phu Quoc Hotel & Spa

This hotel offers incredible value for money with excellent service. The views are stunning. Tucked away from residential areas, it's a peaceful oasis. The airport transfer service is very well-organized; they check your flight details and arrange a timely pickup/drop-off, and the driver was great, helping with luggage. The restaurant food is good, especially the fried rice. Their seafood pho for breakfast is even better than what you find outside, with really fresh seafood. Most beachfront hotels I've stayed at boast 'private beaches,' but this one is lovely. It's quiet by the sea, and they share the beach with local residents. From the balcony, you can watch local children playing on the beach and in the sea. Nature belongs to everyone, and it was wonderful to see adults and kids enjoying themselves there. Facilities: The hotel has all the necessary facilities. The rooms are spacious, quiet, and offer beautiful views. Restaurant food is slightly pricier than outside but not excessively so, and the ambiance is nice, offering decent value for money. Cleanliness: It's clean. The pool is regularly used, and staff are constantly cleaning around it. Ambiance: A quiet haven amidst the hustle and bustle, with incredibly beautiful sea views. Service: The airport transfer service is excellent, and the restaurant staff are warm and polite.

The hotel's location is excellent. It's super convenient for shopping, strolling, night markets, and dinner. Plus, it's only a 20-minute drive to the airport.

The hotel facilities are indeed beautiful, with a gorgeous pool, beach, and architecture. However, the tap water was yellow, odorless, and had a slightly off taste (as shown in Figure 8). As for hygiene, you absolutely must keep your balcony door closed at all times. On the day I stayed, over a dozen rove beetles got into the room (as shown in Figures 5-7), which are quite dangerous. Out of the four 5-star hotels I stayed at on this trip, this was the only one with this issue.

The service attitude was terrible. No one helped with our luggage. Each room only had two bottles of water, and when we asked the front desk for more at night, they refused and told us to buy it ourselves. The breakfast was also unappetizing. The check-in queue was disorganized and took a very long time.