I was very disappointed with my stay at Heyy Seogwipo in Jeju Island. From the moment we arrived, the service was unfriendly and unprofessional. The older male staff member at the front desk did not greet us properly, and when I said I wanted to check in, he simply pointed at the self check-in machine without any explanation or assistance.
When we entered the room, there was a strange smell, and the room was completely different from the one shown in the hotel photos. I specifically requested a room with a sea view, but the room we received did not match the description or my request.
I had also contacted the hotel one day before arrival to ask about an iron or ironing service, but they never responded.
On top of that, the room was not cleaned properly. There were stains on the floor, visible damage on the wall, and part of the curtain was detached. Overall, the hotel felt poorly maintained and not worth the price.
Unfortunately, I would not recommend this hotel to others.