Great location and excellent value for money. However, the room cleaning was a bit subpar, and there was a very strong musty smell when the AC was turned off.
The staff training is truly lacking. At 12:10 PM on October 4th, I called the front desk to ask for dish soap and a sponge (the room has a kitchenette with a sink, but no dish soap or sponge provided—what's that about?). We finally received it at 1:00 PM. I had to chase them up three times, and at 12:40 PM I couldn't wait any longer and went down to the front desk in person. The front desk staff simply said that these items could only be provided by the housekeeping department and they didn't have them on hand. I can understand that, but there were three people at the front desk, and we just stood there staring at each other in the lobby for 20 minutes until my family member texted from the room at 1:00 PM to say someone had finally delivered it—and they only brought dish soap, no sponge.
After waiting 50 minutes, we could finally eat lunch. The front desk's excuse was that it was their lunch break and they were understaffed. So, to future travelers, remember to avoid their lunch break if you need anything, otherwise you'll just be left waiting for an hour ^^
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