Overall, I really liked this hotel with its strong Nanyang (Southeast Asian) charm. From the exterior to the room decor, everything felt great. It's within walking distance to attractions and close to the TBS bus station, just a fifteen-minute drive away.
However, there were a few things I wasn't happy about:
1. I didn't realize beforehand that breakfast here is à la carte and only starts at 7:00 AM. It also takes a while for the food to be prepared. Since we had already booked our bus back to Kuala Lumpur for 9:00 AM, there was no time to eat. It was a shame, and we couldn't get a refund either. The staff kindly packed two boxes of bread for us, but for a breakfast costing several hundred for four people, it wasn't worth it. If you want to enjoy breakfast properly, definitely plan your time carefully.
2. We were three adults and one child, but we were required to book two rooms. Even though the rooms were spacious, we couldn't add an extra bed.
3. The soundproofing in the rooms was very poor. We could clearly hear our neighbors showering and flushing the toilet at night, and it was quite noisy.
4. We were charged 600 RMB for the two rooms upon check-in. I paid with a credit card, but upon check-out, I was told the refund would take 15 business days to be credited back to my account. That's quite annoying.
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