Premier Residences Phu Quoc Emerald Bay Managed by Accor

The balcony leaks, and the air conditioner drain on the balcony drips. The exhaust fan is a bit weak. Ice buckets are available for just $10. All the staff are polite and smiling, and the breakfast is delicious with many options.

Zones 1, 2, and 3—including the area with the waterslide—are completely closed off for construction and maintenance. Since the pool is huge, you can still swim in Zones 4, 5, and 6, but with part of the main pool blocked off, it definitely feels less open and quite crowded. If you get assigned a room near the construction area, you might experience noise and dust during the day, and your view could be blocked by construction screens, so you should be careful when getting your room assignment. Also, the TV was not working.

What can I say about this hotel? The grounds are large with several swimming pools (one of them was under renovation and you could hear the noise). Don't believe the photos; the actual rooms look different from the pictures. We stayed in Building D, and it's a brisk five-minute walk to the beach. The beach is nice and well-maintained. Due to the rough sea and wind, it was a bit dirty at times, but the staff cleaned it almost around the clock—they did a great job! There are plenty of sun loungers under the palm trees. In mid-October, the hotel was fully booked and very crowded, so it’s not suitable for a quiet, secluded getaway. A shuttle bus runs almost every hour to Sunset Town, where the nightlife is vibrant—perfect for evening strolls. Taxis cost around 50,000–60,000 VND. There are plenty of dining options ranging from budget-friendly to upscale. I wasn't too inspired by the hotel, even though both my wife and I had really wanted to stay here, and we ended up a bit disappointed. We booked a superior room thinking it had two windows, which is why we chose it, but it turned out to just be an unnecessarily long room layout. At the front desk, they just said that's how it is and photos can differ, but at least we didn't get a street view, for which we were grateful.

We stayed here for one night during our five-day trip. The pool is huge, but it's a pity we didn't get to swim—it rained both days, which really put a damper on our mood. The fireworks at Sunset Town were amazing, though! Breakfast was also very delicious.

The room is excellent, with everything you need. We came here for a birthday and asked for a good view. We got a room on the 9th floor with a partial sea view. They also prepared a set of amenities and brought a cake to the room. The staff is friendly and helpful; they answered and explained all our questions, even those unrelated to the hotel. There's a free shuttle bus to the cable car, which you can use for round trips every day. The beach is beautiful and clean, clearly well-maintained. The entry into the water is gradual, so it's safe for children. The only thing is I wish the toilet on the beach was more convenient, but it's good that there's one nearby at all! There's a grocery store and many cafes near the hotel, which is very convenient if you only booked breakfast. Overall, the price and quality are good, and we would definitely come back again.

Better than expected. Great apartments with excellent service. As a minor drawback, the shower gel and shampoo could have been better. Everything else was wonderful.

We stayed at the hotel for 4 days. It might have deserved 5 stars about 5 years ago, but definitely not now. Tiles are falling off in the pool, and the landscaping outside is neglected. We saw a cockroach under the table during breakfast in the dining hall, and after that, we never went back. The breakfasts were repetitive every single day, and the rooms were old and shabby, just like the pool. The only plus is that they clean up the trash on the beach )) The hotel is overpriced considering the cockroaches and dated condition!

Good city hotel, but some of the pools are currently closed. It's not very convenient to get around the property with a stroller.