DoubleTree by Hilton Ya'An Reviews

When we couldn't understand the language, they politely responded using a translation app on their smartphones. Also, when we requested a taxi, if we had any trouble, they told us to contact them on Wechat and followed us until we arrived at the hotel. However, I wish you would have called the taxi company instead of hailing a taxi on the street. I thought I would be able to stay more securely if there was a taxi contracted with the hotel or a courtesy car for sightseeing spots. Anyway, thank you for your help during our stay.

Recommend 5/5

The room is spacious, the facilities of the new hotel are very new, and the service is also very good! The point is that during the May Day holiday, although the room was fully booked, the price only increased by 20% compared to usual (maybe it was booked earlier), unlike many other hotels in many cities, which increased by many times, so the cost performance is very high!

Compared with traditional five-star hotels, this hotel is more business-oriented. The environment is good. There is a chocolate cookie welcome gift with the characteristics of Yilin. There are also small toys for children. The small details are good. However, the service awareness of the hotel staff needs to be improved when checking in, because it is a bit difficult to carry two suitcases with children. Although the service staff led the way in front, they did not have the awareness of helping, which reduced the customer experience. The environment of the room is good, and the breakfast can be said to be satisfactory. Because there are more guests on May 1st, the noodle stall seems a bit chaotic, and the waiting time in line is relatively long. The service awareness of some noodle cooks needs to be improved~ The attitude is relatively stiff

Because it was rated as the first five-star hotel in Ya'an, I had high hopes and chose a river view room. But the result was disappointing. After checking in, the room was abnormally warm. The staff was very enthusiastic at the time and said it was due to the weather. They even brought an air purifier. At night, the air conditioner showed 19 degrees, but the room was still stuffy. The worker came to measure it and the wall temperature was 27 degrees. Finally, they said there might be something wrong with the air conditioner and finally changed the room. The supplies in the whole room, such as toilet paper, were not up to the five-star standard. The staff was quite patient and meticulous, especially the girl who received us at the front desk was very patient. The picture is the exterior view we took from the river view room.

The room is large, clean, the surrounding environment is good, it is convenient to eat, and the front desk service is very good

The river view is very good. Downstairs is Times Paradise. It is very convenient to buy things, drink water and stroll around. Humanized extended check-out time

I booked a two-night package on Ctrip before I came to Ya'an for two days before it expired. The hotel is located in a very busy business district in Ya'an, with many famous restaurants nearby, and it is very close to the high-speed rail station and the highway, which is very convenient. The hotel opened last year, the facilities are very new, and the towels are soft and comfortable!

The room is simple and comfortable, quite spacious, the reception is warm, the breakfast is rich and delicious, but the room price is not low, the quilt is too thick for this season, the pillow is not very comfortable, and the toiletries are not of high quality, which does not match the room price.

Brand hotel, the overall decoration is simple and elegant, the service concept and service attitude are good, the lobby took the initiative to upgrade me to a river view room, the room is spacious and soundproof, the facilities are complete, the supporting facilities are complete and attentive, and there are two washbasins, which is very convenient. The breakfast is rich and the ingredients are fresh. It is a hotel worth staying in Ya'an💕

The hotel environment and facilities are very good, the lobby is quite grand, and the front desk service is warm and thoughtful! The room was upgraded for free, and the phone was answered enthusiastically, and helped recommend nearby attractions!

The hotel is relatively new, the service attitude of the front desk and the guest room is very good, and the breakfast is also good. And if the room status allows on the day, they will take the initiative to consider flexibly adjusting/upgrading the room type for members, which is good!

This hotel overturned my perception of Hilton Hotel. I always thought that a hotel like Hilton should have its own yard, its own independent building, and its own independent parking lot. However, this Hilton Hotel is located on top of another building in a commercial area, and the surrounding environment is messy. Especially the parking lot is together with other commercial parking lots, it is dirty and messy. I will never stay in this hotel again. The first picture I attached is the view taken from the hotel window. Let's see if it is messy.

Facilities: 5 points Hygiene: 5 points Environment: 5 points Service: 4 points The bad part of the experience: The parking lot feels bad. The parking spaces near the hotel entrance on the first floor are all fixed parking spaces. I am very tired after taking the children for a day. When I arrived at the hotel, I was directed to the parking lot and looked at it in two places. It's an empty seat, but you can't stop. There is still room for improvement in the sincerity and enthusiasm of the staff’s service quality! To tell the truth, this alone is not as good as Yaduo next door. Overall it's pretty good! You can consider going to Ya'an.