Hotel near City Centre,Liverpool81.8% of visitors choose this area
GGuest User2025.11.05
Hotel was very clean and comfortable.
Staff were very nice and helpful.
Everything that was needed was in the room.
Shower was good plenty hot water .
Hotel is in good location.
Wetherspoons straight across the road which was handy . Next to transport routes .
Would definitely visit again .
Hotel near City Centre,Liverpool81.8% of visitors choose this area
GGuest User2025.08.23
Location is superb if you are visiting Albert Dock and the Beetles shop nearby. Also it is close enough to go to John Lewis and other shops/ restaurants. Would recommend this accommodation for those who could occupy on his/her own.
Hotel near City Centre,Liverpool81.8% of visitors choose this area
Aaksuwal2025.10.31
Just a few minutes' walk from Liverpool train station. It's an older hotel with plenty of rooms, and it was pretty quiet at night. The room itself was quite spacious. It's super convenient for exploring the city center. We stayed one day in Liverpool mainly to catch a home game for the Liverpool team. The bus stop right across from the train station gets you to Anfield Stadium in less than half an hour. On the way back, the queue for the 917 bus was incredibly long, but thankfully the rain had started to let up.
Hotel location next to the highway, convenient transportation, more than 30 minutes drive to Liverpool Center, comfortable environment, good service, free fitness room and swimming pool in the hotel.
Hotel near City Centre,Liverpool81.8% of visitors choose this area
DDahlia House Bed and Breakfast2025.04.21
I would have given our stay 5 stars but our room (103) was right above Mathew street and the live music went on until 2am. Hard to get a good nights sleep. Everything else about the hotel was absolutely perfect. Location, amenities, food and service.
Hotel near City Centre,Liverpool81.8% of visitors choose this area
WWolters Joseph2025.08.20
Nice Hotel and very clean hotel, friendly staff, and very good hotel for wheelchair users
only the location of restaurant for breakfast was in the same area as entrance / reception what is not so nice bit strange for such nice Hotel
Hotel near City Centre,Liverpool81.8% of visitors choose this area
GGuest User2025.06.29
Everything about this hotel is just excellent we had a problem in our bathroom which was sorted out by the hotel staff very promptly and professionally also all the staff that we had the best service and friendliest people in the world thank you Holiday Inn Liverpool
Hotel near City Centre,Liverpool81.8% of visitors choose this area
GGuest User2024.07.22
This stay was a little disappointing although the room and executive lounge were good value the lounge was boiling hot and air con not working and also the room had no water from 11pm - 4am. This is unacceptable when the weather is so hot not being able to get a shower at night.
The hotel agreed to refund 25% of the cost but this isn’t really good enough .
On departing we were told that they no longer do the Hilton Q park voucher unless the parking is pre booked online . This is ridiculous also .
Hotel near City Centre,Liverpool81.8% of visitors choose this area
CColette sims2025.11.20
Well having just got back from the fabulous Liverpool city,and it’s lovely people and culture plus ,staying at the Liner which ,made our two day stay the icing on the cake. This Hotel is probably the best I’ve ever stayed in. Anyone who complains about this hotel as got a problem.They say nothing is perfect but I can verify ,It’s perfect.The reception staff go above and beyond with their professional conduct.The rooms are absolutely beautiful ,warm,spacious and spotlessly immaculate.We paid for all you can eat breakfast ,of which I can say…. is perfect . It’s in a perfect location,right next to the train station and Wetherspoons .The centre is only down the road, where there are plenty of bars and shops and restaurants,plus of course,the square where there is the Liverpool gift shop .What more can I say but PERFECT
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8.6/10
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AAbishaOn arrival, the receptionist was pleasant. No issues directing me to my room. However, once in the room, when trying to open the window, the top handle broke off in my hand. The cold water for the sink was not working, so I had to use a shower for cold water. There were also stains in the pillow. The TV had no service, and although I informed the receptionist but nothing was done. I was advised that they would inform the manager.
Overall, for a night stay, it was ok, but I will not be staying here again.
KKennedy83Firstly the bad points-
*The Carpark was full of old furniture from the hotel and empty beer barrier preventing you getting parked,
*The hotel has turned into more of a party venue hotel rather than the beautiful hotel it was when I last came with my daughter 2018.
*tap in the kitchen area in our room only let out hot water and unfortunately the room stunk of what I could only describe as a sewerage smell? Whether the drains needed maintenance I’m not sure but I I just sprayed some deodorant around to help make it not smell quite as bad because I was so tired I didnt want to have to swap rooms.
*There was also no phone to call reception which I found strange and the remote for the tv was missing the back of it.
I put all this bad points down to the fact that when I previously came it was owned by someone who really cared about the maintenance and reputation of the hotel but now I’ve found it’s since been sold it seems the new owner isn’t as bothered and all what the shankley represented before eg, maintenance, luxury, football themed has kind of turned more into a tacky themed hotel and doesn’t feel classy anymore. I’d probably not stay here again as it’s not the same as it was and just the whole feel of hand hotel is different. It’s not the best if you have come with kids as there’s lots of drunken guests in the hotel and it’s noisey but thank goodness it’s a large hotel as you don’t hear the noise from downstairs. We were on level 3.
Our room was lovely and big with a large double bed and 2 twins pushed together, a kitchen area with tea bags and coffee (no biscuits but that didn’t bother us as we had snacks with us
The upsides were-
*Staff were pleasant,
*breakfast was amazing with everything you could possibly as for,
*hotel was mainly quiet on the 3rd floor, room was on the whole clean and had a hair dryer, iron and ironing board with a safe.
* . The bathroom was lovely especially the bath as it was a jacuzzi with a waterfall shower. Everything was clean from what I could see.
AaksuwalJust a few minutes' walk from Liverpool train station. It's an older hotel with plenty of rooms, and it was pretty quiet at night. The room itself was quite spacious. It's super convenient for exploring the city center. We stayed one day in Liverpool mainly to catch a home game for the Liverpool team. The bus stop right across from the train station gets you to Anfield Stadium in less than half an hour. On the way back, the queue for the 917 bus was incredibly long, but thankfully the rain had started to let up.
GGuest UserI recently stayed at the Hampton by Hilton in Liverpool in Room 323. While my overall experience was great—the room was excellent and the price was fair—I have some feedback regarding the front desk service.
As a professional with 15 years in the hotel industry, I felt the welcome at reception was lacking. After my wife checked in, I arrived and went to the front desk to inform them. They were not very welcoming and didn't offer any directions to my room or to the lifts, even though this was my first visit. I believe your staff would benefit from additional training on guest interaction and hospitality standards.
This is not a complaint but rather constructive feedback to help you improve.
GGuest UserWe booked Standard room and very nice. It was spacious, newly renovated and bathroom was large. The reception is inside a bar and had hard time to see from outside. Maybe can improve to add some direction from outside. Overall, room was good. I got about 99 euros for saturday night. Price might change depending on date.
GGuest UserWe stayed here the night before creamfeilds I will start with the good points .. Staff 10/10 so helpful and very good customer services skills.. cleanliness was top notch, the breakfast was plentiful, the mattress in the bed room was actually one of the most comfortable hotel mattresses I have stayed on and I was thinking we would get a lovely nights rest before our festival but on to the bad points. we had the worst nights sleep of our lives our room was facing the road. Now this road is busy throughout the whole of the night. It is non stop, you can hear every car, every lorry, every motor bike, every horn every engine zooming past all throughout the whole night ! We barely slept a wink !! We was shattered the next day. We told the staff the manager said to go through the app we booked on and we can get 20% back as they would of gave us a free breakfast for our trouble but we had already bought one . The manager and receptionist were so lovely. They do know this is an issue and have been trying to get something implemented from the company to resolve this issue as it’s not just us who have complained about this .. and unfortunately I would not stay here again until the issue is resolved and they got the triple glazing windows to reduce noise otherwise I would much rather book another hotel without the noise issues so I could get a good nights rest ..
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
GGuest UserWhen we arrived, we noticed we had been given a far inferior room than we've ever had before. The view was terrible. There was no fridge which we have always had before and the room looked 'tired'...in need of TLC.
I went to reception to tell them I was not happy. Anyway they did sort it. Gave us another room with a better view and the young girl on reception brought us an old, but working mini fridge.. so it worked out OK in the end ( I need a fridge to put some of my medication in.) Another lady on the desk was very curt when I said there was no fridge and stated....not all rooms automatically have a fridge in them. Sorry but I thought they did.
Whoever makes loose leaf tea in the restaurant needs to learn it is 1 tsp of tea per person and 1 for the pot. In this case 3tsp of tea and not half a teapot full. I kid you not. See pic below. We got a refund for some of the tea, but nit for the cream tea my friend had. My friend had ordered a cream tea and me, just a tea. Yet they brought a pot of tea for 2, which is the wrong etiquette for an order like this. Hence we only got 2 cups out of it, because of the amount of loose tea in there.
I think I have been spoiled by the superior standard of the rooms, when we have stayed before....I just presumed all their rooms would be like this
RrohachyIt was a nice stay. comfortable
pros: service- helpful trainee at desk got me a dental kit and brought to room. I also forgot my shaving foam and comb but they didn’t have these avaiilable
breakfast: sensible not spectacular. Id like individual yoghurt pots and more fruits.maybe marmite?
Food was on high turnover at busy times so can be a wait to get tables cleaned
gym: ok-
cons: bedside table very dusty see pictures
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