Puchong|5.23km from downtownI stay with my family to celebrate a surprise birthday for my daughter. After made a booking, i call the resort and asking if they have any birthday cake they did have but if i wanted to buy I need to go there and fill up a form. They cannot send an email because they need used the computer at F&B office (very ridiculous reason) I was very busy through out the week and i can't make it. so i decide to order outside cake and delivery to the resort on that day that i check in. Morning before i check in, i send the cake and gift to kept at the resort, but the receptionist inform that i need to liaise with cafe itself. i send the cake to the cafe but at first they refuse to accept it as they said i not even check in yet. Again, i told them this is for surprise birthday. They accept it and keep the cake. After my check in, I go back to the cafe to inform the staff that they can send the cake to my room. The staff said ok. I'm waiting about half and hour but the cake haven't arrived yet, and i need to ring the cafe again to asking about my cake and the staff told me that they only can send the resort food only. Not an outside food. I was very upset because my room was very far from the cafe and the staff did not explain to me earlier. and i'm wondering what kind of services do they serve to their guest if it a simple request they cannot full-fill. And if the staff do understand what meaning of SURPRISE itself. So if you are planning to have any special occasion at this place, please avoid it and go to other place as they don't even border about your memorable experience.