Top 10 Refined Hotels

The check in service wasn't smooth. The front desk and night manager asked so many questions, that they can find out via the booking system. We waited for over half an hour to check in. They spent the time on checking if you leave notes for two single beds or one double. And the tone was like we owned them a millions pounds. Hotel was above average but the check in experiece was the worst I've ever had in any hotel over the world.

Not very happy I should be compensated because of the coldness in the room not having a double bed for me and my daughter that doesn't make me happy at all she is 1 year for goodness sake. But I forgive them I was very upset

We chose Wildes Inn as it is conveniently located just 4 minutes from Bolsover Hospital, where our mother was due to have full knee surgery. We wanted her to be well rested and comfortable, and the Inn truly delivered. The staff were very friendly, and we were greeted straight away by a young, polite gentleman who made check-in smooth and stress-free. The lobby smelled wonderful and had a spa-like, relaxing atmosphere. The team were also very thoughtful, knowing the reason for our stay, they even offered to arrange takeaway breakfast for us. We booked an accessible room for our mother, which was spacious, clean, and comfortable. Breakfast was great too. Overall, we were very satisfied with the entire experience. Our mother was well rested and ready for her surgery. If we pass through again, I would love to try the spa treatments, they certainly look very appealing.

Allowed us to check in early, which was a bonus. Breakfast was good but not worth £15, so glad we paid a discount price booking through Trip.com. We chose Holiday Inn over Premier Inn, which are opposite each other, because of the provision of twin beds. We would definitely stay here again.

Ibis Nottingham Centre boasts a superb location, just a short walk from the castle and shopping centres. The rooms, though small, are clean and quiet with comfortable bedding. The breakfast selection is excellent, and the front desk staff are warm and efficient. It offers exceptional value for money – highly recommended!

This hotel is centrally located in Nottingham, with convenient transportation access. The staff were very accommodating and friendly, the place was clean, and they went above and beyond to help. Thank you for making my stay so pleasant and warm.

Very loud neighbourhood with constant outside noise. The walls are extremely thin, I could hear people talking in the next room. The heating system was broken, so we were given two small plug-in radiators that kept overheating the room, then switching off and making it cold again. Sleep was horrible. The spa is very small, with no space in the sauna and the pool crowded with kids. We paid £177 for one night on the top floor with lounge access, but the lounge had no snacks—only soft drinks (drink selection was okay). Overall, poor value for the price.

Great location and decent rooms. Quiet and comfy. A bit weird having to sign in if you come in late at night but only took a second.