Popular Luxury Hotels in Taipei

Simply stunning, the hotel from the outside to the inside was flawless. They had upgraded us to the deluxe skyline room with a Taipei 101 view due to us celebrating a special occasion and had provided very special amenities. This service was flawless and the check-in and checkout process was so seamless. Breakfast is largely à la carte with a small buffet selection and very high-quality dishes. There is also a living room which is open to all in house guests which has various snacks and activities. Capella is a luxury brand that not only offers luxury service but also allows you to indulge in the local culture There was not a single thing that I would fault from this hotel.

the hotel resort was amazing! service was so good and the room was sooo cozy. amazing for couples who want a peaceful getaway! we stayed for 1 night and felt so sad that it ended so quickly. but it was the last night of our trip and it was a great way to end our taiwan trip. will definitely want to be back again for 2 nights next time to have more time to explore the city area and also to make use of more amenities.

Is this a good hotel? Yes, but it's also lacking in many aspects. It leaves a bad impression on returning guests. My last stay was a very unpleasant experience, and I believe most guests wouldn't return a second time, but I'm a loyal customer and a member. Last time, the housekeeping supervisor sincerely apologized, followed up multiple times, and promised to earn my trust, asking for another chance. That's why I stayed here again. ”Today's sword doesn't slay yesterday's man” – the room upgrade or suite promised by the previous supervisor, Ms. Chen, was naturally nonexistent (I later found out she had already left). Even the welcome fruit, welcome drink, and complimentary gift that were previously offered were all omitted. The treatment was worse than my first stay. Turndown service wasn't provided, making me wonder if I was at an economy hotel. At least I'm a senior member of this group, not the highest tier, but I feel misled. Even if the guest booked a standard room this time, the treatment shouldn't be so drastically different from the previous suite stay. This hotel seems dedicated to transforming itself into an economy hotel. For example, they don't provide toothbrushes, bath salts, or mouthwash. The room decorations are paper flowers. Their official app offered an option to request a toothbrush. I clicked it in the afternoon and received a system confirmation, but it was never delivered to my room, nor was I informed by phone that they couldn't provide it. After searching the entire room in the middle of the night and finding none, I finally learned they don't provide toothbrushes. One phrase stuck with me: ”You won't find a single toothbrush in any hotel in Taipei right now.” After checking out here, I went to Villa 32, and they provided one proactively without any excuses. When I called their on-duty staff to inquire, all I received were endless complaints about their mayor and policies. When I mentioned my vocal cords were damaged and I couldn't talk on the phone for long, he interrupted me and continued to ramble on. They seem to lack a complete management system and service process. I called in the afternoon to request two tea bags, but they weren't delivered that day. The next morning, I called again, and they said ”shortly,” but the service was never completed by check-out time. I mentioned this incident when I stored my luggage at the concierge, and they confidently told me they would give me the tea bags when I picked up my luggage. Predictably, their promise remained empty. They shouldn't have promised anything at all. There probably won't be a next time. Because this time was even worse than the last.