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Banyan Tree Cabo Marques Guest Reviews
4.5/5
Great
41 Reviews
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Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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Songxiangruirui
Bay-View Pool Villa - King
Checked in Jun 2022
Couples
13 Reviews
5.0/5
Outstanding
Posted on Jul 3, 2022
🚗 Transportation: Take a taxi to the airport for 450 pesos per person, on a very beautiful small peninsula, 25 minutes from the airport by car.
🧹 Hygiene: Impeccable, the yard is even clean
🍃Environment: Each one is a single-family villa with a private small swimming pool, with good privacy. The bay view is already beautiful and very good value.
🔔Service: 24-hour room service, call the golf cart in the park anytime, anywhere. The Thai restaurant is worth trying. The fish soup really has the taste of grandma. The restaurant can watch the sunset and unforgettable scenery.
The best hotel in Acapulco without a doubt, deserves 5 stars.
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6/12
Response from Property: 尊敬的客人, 我們很高興歡迎您,並非常感謝您的評價。 感謝您選擇 Banyan Tree Cabo Marques 並花時間與我們分享您的意見。 我們期待在不久的將來歡迎您回到 Banyan Tree Cabo Marques。 真摯地, Ingo Brieke, 总经理
Guest User
Checked in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 1, 2024
Banyan Tree Cabo Marques Hotel - The most beautiful hotel in Acapulco, trust me. Don't forget to visit both pools. The best views are from the rooms number 408, 409, 410 607, 606, 605, 604 named Ocean-Front Pool Villas. If you stay several days the hotel restaurants can become quite expensive so we recommend bringing some treats, drinks and snacks from the supermarket to enjoy in your villa and private pool. Also go out for dinner, in Acapulco you will find very good restaurants. This place is A MUST in Mexico!!! oct 2023
6/16
Response from Property: Dear Ricardomark, It is very gratifying for the Banyan Tree Cabo Marques family to read throughout your comments and realize that your stay with us was memorable. We wish to thank you for sharing your experience with other traveleres. We look forward to welcoming you back to Banyan Tree Cabo Marques soon. Ingo Brieke General Manager
Guest User
Checked in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 1, 2024
Miguel, Gustavo and Hugo has a awesome servicie its a good place to have a nice vacation. 5 stars in everithing that you need on your vacation, food, service , instalations and a place to have a relax time with room independence. Very recomended place to have a nice time, with awesome sea views and incredible service. One of the best places to have vacation.
6/10
Response from Property: Dear Juan Israel H, We were delighted to read that you enjoyed your stay, we were so happy to be part of your holiday and wish to thank you very much for your gracious comments about our hotel services and associates. Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco. We look forward to welcoming you back to our Sanctuary for the Senses, your new home away from home soon. Ingo Brieke General Manager
Guest User
Checked in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 1, 2024
Great Place, Open Yet Private . And the Staff was very freindly and helpfull. This is a place worth revisting over and over The veiws and ambience are relaxing. Just what you would expect from a place such as this.
Response from Property: Dear Umang P, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us and other travelers. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, Ingo Brieke General Manager Banyan Tree Cabo Marqués
Guest User
Checked in Aug 2023
Other
5.0/5
Outstanding
Posted on Aug 17, 2023
Amazing hotel! We travel a lot and this hotel is one of our favorite. The views are breathtaking, the villas are awesome. We had some issues in our first villa but they took care of it really fast and transferred us in an upgraded villa. They made sure we were comfortable and went the extra mile to make our stay as wonderful as possible. The restaurant at Las Rocas is very tasteful as well as the breakfast buffet at the principal restaurant. ALL the employees are very kind and helpful, it was very pleasant. For sure we will come back and thank you to Luis Ibarra for making our stay positively memorable.
Response from Property: Dear Karine G, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appraisement. It is a great satisfaction to know your stay has been pleasant, our main commitment is to create memories thay will last forever! We look forward to welcoming you back to our Sanctuary for the Senses soon. Sincerely, Ingo Brieke General Manager Banyan Tree Cabo Marqués
Guest User
Checked in Aug 2023
Other
5.0/5
Outstanding
Posted on Aug 11, 2023
We just left the Banyan Tree in Acapulco feeling rested, pampered and fabulous. With the breathtaking views, the huge villas with their private pool it was the perfect place to relax and reenergize after one of the most stressful moments of my career. The entire staff is amazing but I would like to give a special shout-out to Ms. Karen Leyva who upon our arrival helped us with our dog and checked up on us. She also helped us with amazing reservations and was there to see us off.
Response from Property: Dear Inaki B, We were delighted to read you greatly enjoyed your stay and wish to thank you very much for your gracious comments about our hotel services and associates. Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco. We look forward to welcoming you back to Banyan Tree Cabo Marques soon! Ingo Brieke General Manager
Guest User
Checked in Jul 2023
Other
5.0/5
Outstanding
Posted on Jul 29, 2023
My husband and I had a great experience at Las Rocas while staying at the Banyan Tree. We went to Las Rocas every day we were on site. It’s the best spot for afternoon cocktails while enjoying the pool. The cocktails were delicious and the service from Hugo, Frances and Marco was top notch! The staff will take great care of you
Response from Property: Dear Kyndal M, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appraisement. It is a great satisfaction to know your stay has been pleasant, our main commitment is to create memories thay will last forever! We look forward to welcoming you back to Banyan Tree Cabo Marques soon. Sincerely, Ingo Brieke General Manager Banyan Tree Cabo Marqués
Guest User
Checked in Jun 2023
Couples
5.0/5
Outstanding
Posted on Jun 9, 2023
Our stay at Banyan Tree Cabo Marques was nothing short of magical. Room: 10/10 Panoramic windows with gorgeous views all around with Blackout shades and sheer curtains. The bathroom is spacious and spa like with a lovely soaking tub, rainfall & wand shower heads, and dual sinks. There’s also a lovely couch, desk, proper wet bar, coffee station, and good closet space. Exterior: 10/10 Outside is the place to be! Soak in the PRIVATE pool, relax on the patio furniture, or swing in the hammock while listening to the birds and enjoying the majestic views, WOW! *Pack bug spray for early mornings and evenings.* Restaurants: 11/10 The food here is excellent. We are foodies, and dining experiences were filled with excellent service and phenomenal food. We enjoyed a cooking class, in-room BBQ, Saffron, La Nao and the Sea & Stars dining experience (so beautiful). We highly recommend enjoying all the seafood your heart can handle as its freshness is some of the best we’ve ever had (I grew up in a fishing community) Staff & Property: 11/10 EVERYONE here made us feel welcome, and frankly like family. I can speak a bit of Spanish, and everyone was willing to let me try while correcting my mistakes with a huge smile and kindness. We were there during a wedding and the hotel was Full, but you couldn’t tell. Buggies (golf carts) arrived within minutes to whisk us away anywhere on property, and calls for ice were answered and delivered within 10 minutes Max! It was so efficient we had previously assumed the hotel was not very booked. The attention to detail was spectacular with twice daily housekeeping as well as daily pool cleaning. They utilize “What’s App”very effectively if you are rusty on Spanish, and sent us all of the menus for restaurants, activities and the spa. Very helpful. You can feel the immense pride of both the Manager and staff. Heartfelt thanks to ALL! Bottom line: This magical spot on planet earth is worth the stay if you are someone who likes to leave ALL the hustle and bustle behind to completely unplug and be pampered. We can’t wait to return! 🇲🇽⭐️⭐️⭐️⭐️⭐️🇲🇽
6/10
Response from Property: Dear Deanna L, We were delighted to read that you enjoyed your stay at Banyan Tree Cabo Marques and wish to thank you very much for your comments about our hotel services and associates. By evaluating our hospitality, telling us what we do right as well as what we must improve, you help us meet your expectations. We humbly work very hard every day to do our Magic and to provide our guests memorable experiences. Thank you once again for choosing our Sanctuary for the Senses and for sharing your comments with others. We look to the opportunity of your return visit and to have the privilege of being of service to you again soon. Cordially yours, Ingo Brieke General Manager
Guest User
Checked in Jun 2023
Other
5.0/5
Outstanding
Posted on Jun 14, 2023
We came here for our anniversary/my birthday celebration and were blown away by how incredible the resort was! The accommodations were absolutely beautiful, the restaurants had a wonderful selection of various gourmet food options, and the staff was very attentive and professional. Hannah, Liz, Miriam, and Elizabeth were just some of the fantastic staff members we got to know during our stay.
Guest User
Checked in Nov 2023
Business travelers
5.0/5
Outstanding
Posted on Nov 14, 2023
This a long story, but I will give you the abbreviated version. I arrived on Saturday, October 21st for a mining trade show that was supposed to begin on Wednesday the 25th. The property is beautiful, and my villa, number 304 overlooked the beautiful Bay of Marques. I enjoyed the restaurants, the very personalized service, and the well appointed gym. I had a group of six people joining me that arrived on Monday the 24th. By the afternoon of the 25th, we knew hurricane Otis would likely hit us, forecast to be a CAT 3 hurricane. It very quickly strengthened to a CAT 5 hurricane, the strongest to hit the Pacific coast in recorded history. Three of us rode it out in my villa. I estimate that we went through an hour and a half of 185 mph winds with gusts of 208 mph. After the worst of it passed, we made our way to the central buildings. Amazingly, one of the staff came to find us and lead the way. We were without electricity or communications for the next few days before we could leave. The GM, Ingo Brieke organized the staff and guests and made us all comfortable. The staff continued to treat us like guests and served us delicious meals and made sure we all had drinks while we made a plan of escape. We were able to finally drive out of Acapulco on Friday. I asked Ingo for a list of the staff that stayed and helped us. The heroes are - Kitchen Fernando Corona Antonio Nahum Sosa Zuñiga Eduardo Quinto Cristopher Rivera Food & Beverage Saúl Bello Adame Ulises Gallardo Jimenez Diana Astudillo Angel Uruchurtu Belauzaran Stewarding David Dorantes Marichon Obed Bobadilla Cervantes Manuel Arizmendi Flores Housekeeping Eduarrdo Aguiirre Carlos Cortez Omar Campos Engineering Juan Arizmendi Florentino Gomez Salvador Peredo Salvador Langarica Antonio Ramirez Martin Hoyua Security Azucena Lazaro Jpnathan Medel Marco Rivera Alberto Herndez Omar Sanchez Front Office Alexis Morales Miguel Sanchez Benjamin Garcia I’ll close this section by saying that the staff disregarded their own personal losses to maintain the highest level or service, safety, and comfort for their guests.
Guest User
Checked in Oct 2023
Other
5.0/5
Outstanding
Posted on Oct 5, 2023
I had an extraordinary experience, riding the wave of pure enjoyment throughout. I want to wholeheartedly express my deepest gratitude to each and every one of you, whether you were in the spotlight or working behind the scenes, for your gracious assistance and the warmth of your smiles. The dining experience was nothing short of memorable, and I savoured every bite of the exquisite local dishes expertly crafted by the chef. Just like in a movie, this marks the end of a truly wonderful time spent with all of you.
Guest User
Checked in Sep 2023
Other
5.0/5
Outstanding
Posted on Sep 29, 2023
Everyone here has been so pleasant, professional, and charming. We are so happy we came here and for the wonderful service. Guillermo and the housekeeping, room service, and buggy drivers are very gracious and helpful and made our time here exceptional.
Guest User
Checked in Sep 2023
Other
5.0/5
Outstanding
Posted on Sep 28, 2023
A very private getaway in its own secluded paradise within Acapulco. Excellent service, excellent food, perfect views and surreal sunsets. Without a doubt one of the best hotels Mexico has to offer. We’ll be back!!!
Guest User
Checked in Sep 2023
Family
5.0/5
Outstanding
Posted on Sep 18, 2023
We started the process of planning our wedding at Banyan Tree about 10 months ago and had a great experience with Karen (event coordinator) from the beginning. She guided us through the process, helped locate and plan vendors, and was there on our wedding day as well. This was our 2nd time visiting and the location gets even more beautiful each time. They were even able to hold off the rain for our September rainy season wedding!!! The staff, from the GM to the Maintenance Crew, were overwhelmingly kind, genuinely hospitable, accommodating and friendly. Luis on the buggies, Guillermo at breakfast, and Hugo at Las Rocas were the highlights of the F&B service staff. They went out of their way to make our stay memorable and fully embodied the spirit of hospitality that a resort of this caliber promises. The spa delivered 100%, yet again, and melted away the stresses involved with planning the wedding. The individual villas for services with expert therapists whisked you away to another level of relaxation. Whether you are planning a casual weekend or the event of a lifetime, we couldnt recommend Banyan Tree Cabo Marques more fully and confidently. Thank you all so much for a brilliant wedding!
Guest User
Checked in Sep 2023
Couples
5.0/5
Outstanding
Posted on Sep 17, 2023
This place is pricy but once you get there you realize why and it is very much worth it. The staff is amazing, will remember your name after the first visit and we hardly got a no for any requests we had. Special call out to the staff at Las Rocas Bar and Grill. Marco and the other server was amazing. The food is mind blowing good, you have to try the whole roasted fish. Also special fallout to David at the bar who was nice enough to keep the bar open even though it was just my wife and I for the longest time. Do keep in mind that during rainy season you will have a TON of mosquitoes. I have literally never seen so many. That said, the staff does everything they can to fix the mosquitos and will provide you spray, will come around the table and spray some stuff and will bug bomb around your villa if asked. The drinks were all very good and our room was beautiful. The pools could use a little attention as their tiles are coming off and the decks are kind of dally apart. That said, one of our friends complained about some boards breaking and they sent a team to replace all the boards that needed to go right away. Saffron was good but a bit pricy. We are a lot of room service and they staff was always amazing bring it to us. The breakfast gets a bit old as it’s the same items everyday at the buffet except for sundays. The buggie drivers we the kindest people and were always had great conversations. Call out to Carlos who was kind enough to bring our bags in and actually ran up to the lobby to get us replacement keys when ours died. Over all if you want to be treated like royalty, have a great view and eat amazing food, this place is for you. I’d just suggest going in February or March to miss the mosquitos.