Ria Park Hotel & Spa Reviews

I have just returned from the hotel 1 day ago. Overall I really liked the hotel, but there were some things that really let it down for 5*. The hotel is very clean and the maids always left the rooms so well and would never touch any of your things. Only issue with the room is, they could do with being updated and the air conditioning was poor. Swimming pool was a good size with plenty of towels and clean. The pool bar and lobby bar was also good, the pool bar would have been much better if they had a few options of toasties etc without chips at a slightly lower price. Also I kept asking for crisps and they kept telling me everyday we are waiting. They never came! The breakfast was ok, but for 5* it could have been a lot better, it was missing a fresh egg station and also a menu to order. It was very repetitive, one cake every day and most days it was the same. STAFF what let this hotel down the most was the staff, some of the staff were ok, whilst others were rude and every time you would ask I for something it seemed like a major problem. For 5* no matter what I ask for, should not be a problem. Also the hotel has no option of adding a drinks package. There was also a shuttle service to bring you to beach each day, but I feel like this shuttle service should have brought you around anywhere in vale do lobo/ Quinta. I would return to the hotel, but could be much better for 5*