Beijing Palace Soluxe Hotel Astana Reviews

Response from Property: Dear Guest,Thank you for selecting our hotel for your stay and for sharing your feedback with us. We're glad to know that you found our hotel's location convenient, with various landmarks and business centers nearby.We apologize for any inconvenience caused by the bathtub issue and the limited availability of toiletries in your room. Rest assured, we will promptly address these matters to ensure a more comfortable experience for all our guests. Additionally, your input regarding breakfast variety is valuable, and we will consider it as we strive to enhance our services.We appreciate your review and hope to welcome you back for an improved experience on your next visit.

Response from Property: Dear Guest,Thank you for choosing to stay with us and for sharing your wonderful feedback! We are delighted to hear that you found our Chinese-style decoration warm and welcoming, providing you with a comfortable experience akin to being at home.It's great to know that you enjoyed the variety of choices available at breakfast and felt safe with the security measures in place. Our team takes pride in ensuring the safety and well-being of our guests at all times.We appreciate your kind words regarding the enthusiasm of our doorman. Providing excellent service and assistance to our guests is always our top priority, and we are thrilled that you had a very good experience with us.We look forward to welcoming you back for another enjoyable stay in the future!

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We are glad to hear that you found the room clean and appreciated the service attitude of our staff.We apologize for the inconvenience you experienced regarding the issue with the hotel's network equipment. Please rest assured that we take such matters seriously, and we will work diligently to address and resolve the issue to prevent any recurrence in the future.It is disappointing to hear that you chose to check out early due to this issue, and we apologize for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

Response from Property: Thank you for the perfect rating! We're pleased to know that you found our cleanliness impeccable, the environment elegant, and our service attitude exemplary. Your feedback is greatly appreciated, and we look forward to welcoming you back soon!

Response from Property: Thank you for your positive feedback! We are happy to hear that you had a great time during your visit and that the breakfast, service, and accommodations were all good. . We hope to welcome you back again in the future!

Response from Property: Thank you for the perfect rating! We're glad to hear that you found our service excellent, convenient, and suitable for Chinese guests. Your satisfaction is our priority, and we hope to have you visit us again soon.

Response from Property: Dear Guest,Thank you for your wonderful review and for highlighting the cleanliness, comfort, and attentive service you experienced during your stay. We are thrilled to hear that we were able to meet your expectations and provide you with an exceptional experience. We hope to have the opportunity to welcome you back again soon!