Sonesta Atlanta Northwest Galleria Reviews

Excessive fees for breakfast & parking. We didn't check in until after 3AM but desk clerk rudely specified check out is at 11AM

The rooms were spacious and comfortable, and the location was great, not far from the center!

Every one was very friendly and it was clean and it the room were amazing. I would be differently be coming back soon

I chose this hotel for a one night stay before heading out for a work event because they had an indoor pool and restaurant on site. Pool was not available and restaurant only open certain hours. Not the hours set for guest check in of course. So fine, I ordered ubereats then hopped in the shower. Food arrived and the driver called ro say she wasn’t being allowed to deliver to my door. Called the front desk and was told this was a safety policy at all hotels. I’d stayed at four different hotels that week alone and knew this was false. Was in a bathrobe and hair still wet. Very inconvenient. Especially when the other order I made was delivered directly to my door. I asked that driver how did they get past the front desk. “I just walked right past.” Brilliant smh. Room was shabby, cracks in the ceiling in the shower, and needs updating. Most likely won’t stay at this location again.

This was not an inexpensive hotel, and when you add the $15 per night parking fee.....it was a bit much for a hotel this old and worn out. The first room they put me in had mis-matched furniture and the mini-fridge had scratches and dents. The carpet had stains, as did the upholstered chair and ottoman. I was asked to be moved to another room. The second room looked as though it had been slightly updated; but there were stains on the carpet, upholstered chair and ottoman. Also, the key to the door was not working and I shlepped up and down the elevator with all my bags THREE times before the maintenance man can and determined that the key box was broken. I had no key to the room that evening/night, with the promise that it would be fixed before I had to leave the room at 8:30. It was not. The box was not repaired until sometime after 5pm the next day. I could not get in my room all day. I would not recommend this hotel.

Overall decent property. We stayed for the weekend for my wife’s birthday. The cleaning staff didn’t come to the room at all. I’m not sure if we needed to request cleaning and new towels/washcloths but it wasn’t replenished while we were there. It would’ve been nice to maybe have some small waters or something in the room fridge but that may be expecting too much I guess. It is in walking distance from Starbucks, McDonald’s & CVS if you’re looking for something quick and close. Restaurants are not too far though (up a few exits) so that was great. The smell and look of the hotel lobby was pretty good. Overall I would say 3-3.5 Stars out of 5.

It wasn’t good at all. The staff member was so rude. I told her to change my room but they didn’t. My room was messed up. The roof was leaking in the body wash. It was all water. The bathroom was clogged. It was all messed up.

Our confirmation to the hotel was not transmitted in time and they charged $15 for parking. Took 20 min to check in because they couldn’t figure out how to do it

Staff was friendly and informative. The beds were comfortable and the room quiet. We were disappointed with the restaurant.

Hotel was clean. Staff was great. Tv needs to be updated with streaming capabilities. All in all would definitely stay again.

Our room was cold, even with thermostat being at 90 degrees. The maintenance person told us it takes a while for the room to become warm because it was kept at a low temperature for a long time.

Hotel had no AC. They said they would refund me and didn’t!! I left early because it was so hot I couldn’t get comfortable.

5 day business trip travelling by highway to 6 different states. Pluses - the sonesta had the best shower of any hotel i stayed in all week. Great water pressure, volume, and heat. I showered innthe morning just before leaving butnhad inknown, i would have been in there for an hour thr night before as well. Lol. Right off the highway, starbucks across the street, waffle house in the same parking lot, gas station close as well. Not-so-pluses - the hotel is tired and showing its age a bit. And was also the only hotel all week to charge extra for parking - that was disappointing.

Curtains in the room don’t close all the way ; the rooms just need major updating . My tub faucet dripped my entire stay, my tv didn’t work upon checking but maintenance replaced the tv but didn’t calibrate it so I didn’t get all the channels . Was a quiet stay but just things were falling apart in the unit. Great location and great staff though