Candlewood Suites Youngstown West - Austintown

Candlewood Suites Youngstown West - Austintown Reviews

Candlewood Suites Youngstown West - Austintown

5575 Cerni Pl, Austintown, United StatesView Hotel Details
Candlewood Suites Youngstown West - Austintown
Candlewood Suites Youngstown West - AustintownCandlewood Suites Youngstown West - AustintownCandlewood Suites Youngstown West - Austintown
Select your travel dates to check room availability
编组 10
We Price Match
1 night

Candlewood Suites Youngstown West - Austintown Guest Reviews

4.2/5
Very Good
42 Reviews
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
Filter by:
Sort by:
All Reviews(42)
Positive reviews(32)
Negative reviews(10)
kathleen
Checked in Jan 2024
Other
3.0/5
Posted on Jan 14, 2024
Stay was good, no complaints. However, after check out I didn't receive an email of the room charges. My Visa acct shows a higher charge than when I booked.
Mary Ellen
Checked in Jan 2024
Other
4.0/5
Very Good
Posted on Jan 6, 2024
The hotel was comfortable and provided easy access on/off the expressway. The room was clean with the notable exception of a lazy boy chair that was very worn and dirty.
rhonda
Checked in Dec 2023
Other
4.0/5
Very Good
Posted on Dec 25, 2023
Amazing staff , quiet , back off the highway , lived here before years ago , close to everything from Walmart to tractor supply , they allow dogs which gets an A+……big area to walk them around .
Janea
Checked in Dec 2023
Family
3.0/5
Posted on Dec 11, 2023
It was nice that they had a kitchen and full size fridge. However was not the cleanest, did not offer breakfast.
Terry
Checked in Oct 2023
Other
5.0/5
Outstanding
Posted on Oct 7, 2023
Staff was fantastic and very friendly. Hotel pool and hot tub was always clean. I will from now on make this my hotel of choice when i come back home to visit.
michaela
Checked in Sep 2023
Family
3.0/5
Posted on Sep 4, 2023
Upon arrival after 3pm to the hotel our room was not ready. Waited an additional 30mins before we could go in the room. Then to see that the bins under the dish counter was not emptied. I spent 12 days there and during that time my room was cleaned once with request and once without request. Both times after cleaning I had to request additional wash cloths, there was no dish cloths and it was unbelievable that the room attendants didn’t wash the dishes after they so called cleaned the room. How can a room be cleaned with the dishes being washed? Additionally the sofa mattress is dirty and soiled it needs changing. It is not suitable for human beings to lay on.
JEWEL
Checked in Feb 2024
Family
2.0/5
Posted on Feb 12, 2024
The property was very unclean .The floors and rugs.
Verified traveler
Checked in Jun 2023
Couples
4.0/5
Very Good
Posted on Jun 20, 2023
I love that it’s a two room suite, BUT it needs updating. The staff was friendly but could have been a bit more helpful. It was quiet enough other than a few noisy neighbors.
Guest User
Checked in Jun 2023
Other
0 Reviews
2.0/5
Posted on Jun 1, 2023
Arrived Saturday May 27th 2023 to check-in at approximately 6pm. The front desk attendent was on her phone and disinterested and seemed to be put off at having to take time out of her call to check us in. Was given room 400. Inside room, the floors were dirty, blood smeared on walls and what appeared to be 2 boogers wiped on ac/heating unit. Complained to front desk and was moved to room 413. Room was slightly more clean but the floors were nasty. I'm not a picky clean freak kinda guy but it was bad. I won't be back and you've been warned. The pictures don't do justice unfortunately
Response from Property: Hi Navigate23424386535, Thank you for staying at our Candlewood Suites Youngstown West - Austintown. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy. We help to make your stay convenient, uncomplicated, relaxing, and comfortable. I'm sorry for the issues you experienced. I have sent your feedback to our hotel management team for us to take appropriate steps to avoid this in the future. Thank you for your recent stay. We are committed to your ease and comfort. Best regards, Dominador R. Case Manager IHG Hotels & Resorts Service
Regina D
Checked in Apr 2023
Family
4.0/5
Very Good
Posted on Apr 5, 2023
The room was spacious, but furniture was dated, and there was a beat-up armchair which looked dirty and was worn - I didn't even want to put my coat on it. The outlet between the beds did not work when I plugged my phone in to charge it. The bathroom was well stocked with towels and clean.
Latia
Checked in Feb 2023
Family
5.0/5
Outstanding
Posted on Feb 12, 2023
Everything was great as expected! Love this place, no need to look for more. Pool, hot tub… smoking rooms would make this better, but it’ll never happen. I accept that lol
Deborah
Checked in May 2023
Family
2.0/5
Posted on May 31, 2023
The staff was nice but the furniture was torn and stains on wall.
Catherine
Checked in Dec 2022
Family
2.0/5
Posted on Dec 31, 2022
Of all our stays in the Austintown area this was the worst motel. It was dated and dirty! I would not stay again or recommend.
CHRISTINE
Checked in Oct 2022
Friends
5.0/5
Outstanding
Posted on Oct 31, 2022
Ver nice and lots of room in our suite for our wedding party to het ready. Clean!
Michele
Checked in Nov 2022
Couples
4.0/5
Very Good
Posted on Nov 21, 2022
Quiet hotel, courteous staff. Outdated furniture, our recliner was ripped.