Grand Phoenix Hotel Bac Ninh Reviews

I checked in the hotel at 21:30 and found some broken in the bathroom. I noticed this issue but this hotel did not change my room. So, I should be waited for a long time (over 30 minutes) in the room. I cannot understand why they did not repair in advance. Someone can see the broken everyday.

This is one of the best hotels in Bac Ninh... highly recommended for business traveller.

More or less ok. Because in Bac Ninh,not too many choice for a good hotel. This hotel marked 5 star but it is not value that. If in China it will be a 3 star.

Wwell done

Good!

The hotel is very clean and the service is good! The location is excellent.

**Grand Phoenix Hotel Bac Ninh, Vietnam is a quality accommodation choice that is well received by tourists for its superior location, comfortable facilities and professional services**. Grand Phoenix Hotel Bac Ninh is located in the city center of Bac Ninh Province, Vietnam, with a convenient location for tourists to visit popular attractions and business districts in the city. The hotel's surroundings are pleasant, providing tourists with a quiet and comfortable rest environment. The hotel's rooms are modern in design and tastefully decorated, equipped with modern facilities, including comfortable beds, private bathrooms, air conditioning, mini bars and flat-screen TVs, ensuring tourists a comfortable stay. The hotel also provides free wireless Internet access in public areas, allowing tourists to stay connected easily. The hotel's service is professional and the staff is warm and friendly, always ready to meet the needs of tourists. From assisting tourists with check-in and check-out procedures to providing tourist information consultation and helping to arrange travel schedules, the hotel's staff can provide efficient and thoughtful services. The hotel also provides additional conveniences such as luggage storage, 24-hour front desk service, conference facilities and business center, which are especially suitable for business people and long-term tourists. In summary, Grand Phoenix Hotel Bac Ninh is an ideal accommodation choice for tourists in Bac Ninh Province, Vietnam, with its superior location, comfortable accommodation conditions, professional services and rich facilities.

Don't check in, don't check in, don't check in. They don't clean the room or change the sheets. Be sure to avoid pitfalls! This is the worst experience I've had since staying in a hotel. First: Unprofessional, irresponsible, and no cleaning: My wallet was left in the hotel. As soon as I left the hotel, I remembered that I forgot it. I started to send WeChat to ask them to help find it at 8:18. At 2 pm, there was still no reply. I had to ask my Vietnamese colleague to contact and inquire, saying that they looked for it but there was no wallet inside. I continued to ask and told them the specific location, which was under the quilt. They replied for the second time that they looked for it, but there was no wallet; the third time I continued to insist that I was sure that the wallet was under the quilt and asked them to look for it again. The third time I was told: We have checked twice, and there is nothing. So I had to return to the hotel anxiously at night and communicate with the front desk to find it myself. They said that there were new guests checking in and they couldn't find it, and they were no longer patient. They said, lady, I have told you several times that we looked for it but there was no wallet. I said, then I will knock on the door in my personal name to find it. It has nothing to do with your hotel, okay? They made me wait until almost 9pm, and tried to persuade me to leave again. Seeing that I was still insisting, they had no choice but to knock on the door with me. After I told the new guest the purpose of coming, I entered the room and went straight to the quilt (although I suspected that the room was cleaned and it must be gone), but it was so magical: I opened the quilt, and the wallet appeared, and I got it in a second. I shook my head at the front desk brother who came with me, and he nodded awkwardly, and then said sorry to end the matter. It’s terrifying to think about it: 1. The hotel does not clean the room for the next guest at all; 2. The hotel is irresponsible and has no professionalism. You can’t even provide the most basic service. Second: The service is very poor. I booked a double bed and double breakfast this time, and I stayed with my child. She told me that because there were two people staying, I needed to pay another 150,000 Vietnamese dong. I asked why, and she said that this was the rule here. I said that when I booked, it was already very clear that it included two people, what rule, she coldly told me that this was their rule. I refused and asked to find their manager to confirm, and then they said you don’t have to pay. So the rules are so casual? Then we were given a room that was like in the patio, damp, and very musty. The unpleasant smell hit us as soon as we entered. The phone was not working. It was just for show. I had to go down to coordinate a room change. Third: There was no three-pin plug, and the hotel did not provide any conversion plugs. Fourth: They didn't really contact me to understand and discuss this matter until I posted a review on Google, but they just went through the motions and said a bland apology.

Facilities: Average, mostly double beds Hygiene: OK Environment: OK, nothing to see in Bac Ninh Service: OK

This is my second visit to Hanoi, and I stayed here again this time. Last time, the room was inside, so it had a bit of a musty smell, but this time it was really clean.

This is the only hotel in Bac Ninh with a lot of people, a good environment and a good location, but the price is a little bit expensive. The breakfast food is very good and you can eat a lot. Other advantages will be mentioned slowly.

The room is big enough and there are many kinds of breakfast. The temperature in Vietnam was very low during the few days I stayed there. Such a five-star hotel has a single-cool air conditioner, which is a bit unworthy of its name. I hope it can be improved 😂

Clean and comfortable, the service staff is fast and efficient, and English can be used in the lobby. Overall, I am quite satisfied. If I go to Bac Ninh Province, Vietnam again, I will still choose this hotel.

The staff is friendly and nice. However, the bathroom was not clean and smelled. The breakfast was okay and the pool was nice. It is a 5-star hotel, but I don't think it is at that level. It is just okay to use.