Hotel Riu Naiboa

Hotel Riu Naiboa Reviews

Hotel Riu Naiboa

Carr. El Macao - Arena Gorda, Bavaro, Dominican RepublicView Hotel Details
Hotel Riu Naiboa
Hotel Riu NaiboaHotel Riu NaiboaHotel Riu Naiboa
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1 night

Hotel Riu Naiboa Guest Reviews

3.7/5
6 Reviews
Verified reviews
Location3.8
Amenities3.7
Service3.7
Cleanliness3.7
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All Reviews(6)
Positive reviews(5)
Reviews with photos/video(2)
Negative reviews(1)
KimmyG
Standard Room
Checked in May 2022
Other
1 Reviews
2.5/5
Posted on May 15, 2022
Where do I start🤔 I guess the beginning, first off it was my birthday trip May 5th 2022 was check-in. Arriving at the hotel my name wasn't on the reservation anywhere, so this is the part where everything is about to start going down hill! 1. I had to pay out off pocket a extra $272.00 to accompany my fiance in the room. (Trip was already prepaid in full) 2. Someone said the property was newly renovated. (LIES) 3. Rooms were super small!! 4. I changed 3 rooms until I just settled. 5. The rooms were not cleaned 6. The next morning heading out for excursions May 6 I noticed a lot of little red bumps all over him. Got back to the room to inspect the bed (oh yeah, forgot to mention to you travelers that I have been in Hotel Management the last 13yrs) anywho the bed was infested with bedbugs!!!!! Had to move to another rooms. It was HORRIBLE!!!! 7. Food was eehhhh (I survived off of pineapple the entire stay) 8.Some of the staff was friendly especially kitchen staff 9.Upon check-out they didn't offer us not even a small discount even tho I paid damn near $300 at check-in on a fully prepaid reservation! I WOULDN'T RECOMMEND THIS GARBAGE TO ANYONE!!!¡!!!
Guest User
Standard Room
Checked in Feb 2022
Family
1 Reviews
5.0/5
Outstanding
Posted on Mar 1, 2022
Highly recommended! Amazing, joyful and helpful staff. Will be back!
Guest User
Standard Room
Checked in Jan 2022
Friends
2 Reviews
5.0/5
Outstanding
Posted on Jan 18, 2022
Everything is nice room, food etc
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Guest User
Checked in May 2024
Other
0 Reviews
3.0/5
Posted on May 24, 2024
The hotel is not far from the beach, which is nice but hectic. The interiors are dated, but the food is good. There were many activities for kids and adults, again all of them were crowded, The beach is really nice, with white sand beaches. Nice greenery with palm trees and lawns. To get to the beach, you have to get out of the gate, and it takes 5-10 min to get there along the street with small shops.
Guest User
Checked in Aug 2023
Family
0 Reviews
5.0/5
Outstanding
Posted on Aug 16, 2023
The hotel is situated in beautiful grounds Reception is impressive. Cannot fault anything, the reception is functional and attentive. The rooms are clean and tidy and the maids clean the room every day. The food is also very very extensive you will find what you are looking for from beautiful muscles and prawns to meats pastors chips. Anything you want. The only thing I didn’t find there which surprised me was hot Mexican food .with lots of South American quests Pool great beech has a free bar Night entertainment is very Spanish Bars have all spirits cocktails Special thanks to the Director and his Assistant who aided us in a incident with a car hire company Great for families
Response from Property: Dear David G, We thoroughly appreciate your positive feedback regarding your stay with us! We are thrilled to know that you enjoyed your stay with us, and very much appreciate your acknowledgment of the service provided by our friendly staff. Your feedback regarding Mexican food will be shared with our Food & Beverage Manager. Thank you again and we look forward to welcoming you back! Sincerely, Hotel Riu Naiboa Online Reputation Manager
Guest User
Checked in Jul 2023
Other
0 Reviews
5.0/5
Outstanding
Posted on Jul 21, 2023
We arrived the 3rd of july and stayed for a 10 day holiday. Reading the reviews i was worried for this holiday however this was definitely a holiday to remember! when we arrived our bags where taken up to the room for us, our room had a king sized bed, fridge, optics, and a swan made from towels covered in flower petals. the staff where absolutely amazing. As a family coming from london we where worried because of people complaining about how they treated the english people. but i have no idea what they’re talking about, we couldn’t fault the staff at all. all the staff where extremely friendly and ran to give us everything they need, especially brandy. the pool was 24hr on all days expect 2 of the days, the pool was clean and well looked after. tipping is highly appreciated. the bar close to the entertainment was always busy, but due to tipping someone would always cater to us immediately. the buffet was repetitive some days but the food was good and catered to everyone. the drinks in our fridges where refilled everyday and if asked they will give you extra drinks. we left a dollar tip out everyday for the cleaner, when we would return to our room it would be spotless with an animal made from towels. i highly recommend this hotel, it is a little outdated but they’re revamping it soon so nothing to complain about. amazing holiday!
Response from Property: Dear Rubie R, Thank you very much for your kind words and positive feedback. We are very happy to have received your visit, and, above all, we are pleased to know that you left with those pleasant feelings. We look forward to welcoming you back soon and hope to be able to offer you a very pleasant experience. Yours faithfully, Hotel Riu Naiboa Online Reputation Manager