Protea Hotel Bloemfontein Willow Lake Reviews
Protea Hotel Bloemfontein Willow Lake
101 Henry St, Bloemfontein, South AfricaView Hotel Details
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Protea Hotel Bloemfontein Willow Lake Guest Reviews
4.1/5
19 Reviews
Verified reviewsLocation4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All Reviews(19)
Positive reviews(16)
Reviews with photos/video(1)
Negative reviews(3)
Angeline
Double Room
Checked in 2021年8月
Business travelers
1 Reviews
Outstanding
Posted on 2021年12月14日
Wonderful staff. Clean rooms. Quiet facility. We loved staying at this hotel and would recommend it to others!
Anonymous User
Double Room 1 King bed
Checked in 2023年11月
Business travelers
5 Reviews
Outstanding
Posted on 2024年1月11日
Overall good!
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Cruiser62240832626
Checked in 2024年3月
Couples
Outstanding
Posted on 2024年3月2日
The staff was super friendly and accommodating. The room was spacious and well appointed. The location in Bloemfontein was close to amenities and in a lovely area. We had dinner in the hotel restaurant and the ambience was great. Loved the peacocks in the courtyard outside.
Ursula
Checked in 2023年12月
Business travelers
Outstanding
Posted on 2023年12月18日
The staff were incredibly friendly and went out of their way to ensure I had everything I needed. Great welcome from management and superb service.
Luigi Z
Checked in 2023年11月
Business travelers
Posted on 2023年11月23日
Probably one of the worst hotels I have stayed in. Service was terrible. Staff were lazy and slow. Restaurant staff seemed completely disinterested and not willing to assist. Nothing worked. Noisy. Overall a very disappointing experience
Response from Property: Good day Luigi Z, Thank you for your rating and feedback, we truly appreciate your time. We would like to apologize for any inconvenience caused during your stay, as this is not our normal standard of service. We as Top Management have taken up this matter with all HOD`s, as well as Staff, and we can assure you that all issues has already been firmly addressed and corrected. We hope to have the opportunity to welcome you back in the near future. Thank you, and our sincere apologies once again. Kind regards The Protea Hotel Bloemfontein Willow Lake Team
BrianS6601
Checked in 2023年11月
Business travelers
Very Good
Posted on 2023年11月2日
Good quality business hotel. Very clean overall, attractive decor, good lighting. But no bar fridge in room, and small desk. There is a small boardroom on the first floor. Rooms small and rather a squash for two people. Bathroom part of the room itself with separate, private toilet. Breakfast above average. Service overall a bit slow. Location very good for CBD and SCA. Reasonably priced. R1800 per night per room, breakfast an extra R215 pp.
Response from Property: Dear BrianS6601, Thank you for writing your review on TripAdvisor, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. We have sent your comments to our Top Management Team, we truly value your feedback. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you. Kind Regards, Neo Tabi Cluster Sales and Marketing Coordinator
Brian
Checked in 2023年1月
Other
Very Good
Posted on 2023年1月31日
Nice pleasant hotel. Stayed there for the cricket so location was good. Food was excellent in the restaurant
Guest User
Checked in 2022年12月
Couples
0 Reviews
Outstanding
Posted on 2022年12月17日
We stayed here one night during our drive from George to Johannesburg. The hotel is great with a lovely garden and pool area. The breakfast was great, the buffet dinner was fine). Parking is behind a secured gate with a guard at the entry/exit point as well. Quiet at night, no elevators.
Response from Property: Dear Christopher, Thank you for writing your review on TripAdvisor, this is really much appreciated. It is great to see that you found our services and facilities satisfying, as this is what we strive for, excellent GUEST service. Must say that we are truly a great TEAM working here. Once again, thank you for your comments, and may you have a lovely day further. We hope to welcome you back in the near future. Thank you. Kind Regards, Blanché Walzl-Hagen Cluster General Manager Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein
Deborah
Checked in 2022年12月
Other
Outstanding
Posted on 2022年12月13日
Exceptional service from the team at this hotel made our see stay really special. It is hard for an hotel chain to make a visit feel personal but from check-in to bar and dinner and breakfast, service was professional, friendly and welcoming. Well done to the whole team. Special mention for Selereko who was outstanding.
Guest User
Checked in 2022年11月
Other
0 Reviews
Very Good
Posted on 2022年11月28日
We stay here every time we come to Bloem. Nice accommodations, decent breakfast, and very friendly staff. Also very close to two of our favorite malls in town - Mimosa and Loch Logan. The rooms could use an update, including the addition of TVs that can screen cast or play streaming services, but overall has a nice, quaint feel.
Response from Property: Dear C1991ZNerika, Thank you for writing your review on TripAdvisor, this is really much appreciated. It is great to read that you enjoyed your stay with us, and I must agree our location is perfect if you want to go shopping. We will communicate your recommendations regarding the rooms to our owners for future consideration. May you have a great day further, and a happy festive season. Thank you. Kind Regards, Blanché Walzl-Hagen Cluster General Manager Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein
Guest User
Checked in 2022年11月
Couples
0 Reviews
Posted on 2022年11月10日
The hotel room was nice, clean with all you might need. The hotel itself also was clean and well maintained. Bar staff was a bit surprised their job is to cater customers :-) Though breakfast staff was very hospitable and nice. Real downside was the pool not well maintained exhibiting also a dead frog.
Response from Property: Dear Shiput99, Thank you for taking the time to write your review, this is really much appreciated. Please accept my sincere apologies for the lack of service you received in the bar. This is definitely not the standard of service we strive to offer. The pool is purposely painted black and not your normal sparkling blue color, this does not appeal to all GUESTS. Once again, thank you for your feedback, and we will definitely rectify our shortcomings. May you have a great weekend. Kind Regards, Blanché Walzl-Hagen Cluster General Manager Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein
Adriaan
Checked in 2023年8月
Other
Outstanding
Posted on 2023年8月19日
Just what I needed. Thanks
Mark
Checked in 2022年7月
Couples
Posted on 2022年7月17日
Room was tiny and stuffy. The shower was 0.5 meters from the bed. You could hear everything going on around and above. The water, both shower and sink, smelled of salt and fish. I felt disgusting after showering. The staff was all very friendly and helpful, but the room was horrid. I have stayed at dozens of Marriotts and never experienced something so ridiculous.
Patricia Shirley
Checked in 2023年5月
Business travelers
Outstanding
Posted on 2023年5月23日
Lovely, comfortable, friendly
anneshao
Checked in 2021年11月
Family
3 Reviews
Posted on 2021年11月7日
Wanted to like this place but out of the 150+ nights at Marriott properties this year this place has got to be the worse. Small rooms with the shower part of the room two feet from where your head is on your bed. Poor design and water leaks all over your room. Poor slow wifi, A/C did not work, paper thin walls you can hear everything and can not sleep, ratty old towels, horrible breakfast, no elevator and need to lug your bags up two flights of stairs, smallest room I have had in years, zero recognition of my Elite status, we went there for my two year old to see the animals and they took them all away but still advertise this. You can see many nice photos of the animals on the property. Call the front desk and they don't answer the phone after five plus minutes of ringing. Looked for a lake and saw nothing, crappy area. Asked to speak to a manger but they guy was busy in the toilet for more time than I wanted to wait. Was hooping for a good stay but good not get away from this property fast enough. If you are looking for as comfortable stay and a nice clean, quite nice sleep, Don't Come Here!!!!!!
6/10
Response from Property: Dear B3345XYandrewb, Thank you for taking the time to write your review on TripAdvisor, this is really much appreciated. As per your review, we unfortunately did not meet your expectations, and for this we would really like to apologize. Unfortunately the zoo did close down approximately a year ago, and we did remove all advertising of the zoo, this is something we will re-visit. Covid-19 protocols and procedures have also changed our buffet offerings, and hopefully we would be able to go back to our normal offerings. Once again, please accept my sincerest apologies. Kindest Regards Blanché Walzl-Hagen Cluster General Manager Protea Hotel by Marriott Bloemfontein Willow Lake Protea Hotel by Marriott Bloemfontein
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