Reviews of Grand Oasis Cancun - All Inclusive

There was nothing in the room's refrigerator, so I looked for water but had a hard time finding any. I couldn't reach anyone by phone, so I went to the front desk, but they told me to ask the restaurant. When I asked the restaurant, they said they didn’t have any bottled water, which was very frustrating.

Good entertainment, food and pool

If you want to have a good time and enjoy your stay I recommend this place!!!! There is a lot to do and everything to eat!!! Grand Oasis you understood the assignment, CANCÚN STAY GORGE 😮💨🥰👏

Hotel is old, terrible food won’t come back

Very much so a college getaway spot. During spring break time it is mostly drunk college kids. Food wasn’t very good but had some restaurants that were much better than others if you make a reservation. Staff was nice and for the most part was clean

Terrible hotel everything is held together with tape needs complete refurb staff are rude food is well below average everything you touch falls to pieces cheap but terrible pay for what you get this hotel is ripping people off I asked if I could pay cash extra night because I had no money on my card after staying 4 nights and they had availability but had no consideration for my situation that drop you and leave you as soon as they’ve took your money such ashamed

When we arrived to check in, there was a maintenance man working on the ceiling which looked pretty sloppy. He also had a ladder which was in the way. It just looked like we were looking at maintenance working not the vacation feel when you first check in. The atmosphere vibe looked and felt like a zoo full of chaos and loud noise. The hotel looks beautiful in the lobby, but it just didn't FEEL serene or tranquil or feels like you're in a so called luxury hotel. Lots of screaming kids, lots of people roaming around that seemed loud and noisy and just felt like your in a circus. It felt and looked "HECTIC" all around. The check in employee was a bit rude. Wasn't friendly at all. When we asked for ocean view, she first said they only have king beds, and I said that is fine, then quickly said they had nothing available. So why tell me they only have a king bed? I thought that was odd. So we stayed with the standard room . We checked into our standard room on the 3rd floor, and for being such a big hotel, they only have 2 tiny elevators where you have to consistently wait in line. At one point a hotel worker was in the elevator with a big load of laundry and they have their own elevators for hotel staff to use. So that was odd. The hotel floors have dips and odd steps that its easily to trip over while your walking. The rooms looked so dated like the 1970's. The closet door was so heavy to push back. The right water faucet didn't even work. There were only 2 super thin cheap towels in the bathtub area but no hand towels or any floor towels or any other towels for that matter. The view was a parking lot. The room seriously was so dated and unattractive. I had to call for blankets because the beds only came with sheets. No blankets. You can hear every single noise down the hallway. People yelling out loud, door slamming. When we first checked in, we could not even get their WIFI. It took our group like almost 2 hours to get that solved. We had to have concierge help us and we had to wait since there was only 1 person working. We had walked around the hotel and the grounds appeared very dirty and messy. It was only 10pm and there was nothing open but a 24 hour buffet that felt more like a giant cafeteria. The nightclub was very small. One man was smoking inside and threw his cigarette on the floor. Just all kinds of people that had no respect for littering in my opinion. The hotel is definitely a 2 or 3 star. You would have to get Diamond band in order to get a better room, and eat at better restaurants so we opted to get that band and pay extra to tolerate the zoo like atmosphere. I have been to Cancun 7 times, and this was the worst hotel room and experience I have ever had. We heard loud music till 4 am from our rooms. The internet pictures/ commercials, I believe are false advertising. The hotel grounds/interior is not appealing or modern. When we would ask an employee where something was located, they sometimes did not know or point you far away with laziness. I would never stay in this hotel ever again. When we checked out, we had time to get some breakfast so we went to the BELL AREA, which was located outside of the hotel, when we got there, there were people waiting to check in their bags because NO ONE WAS WORKING the bell area. I had to personally go tell all the staffers outside "if they can send someone to the bell area" and they kept telling me "hold on" It did not help that we were in a hurry, it was frustrating they had no one working in the bell when they clearly saw a long line. The customer service was horrible too. I DO NOT RECOMMEND THIS HOTEL! Worst EXPERIENCE THERE EVER!

Beautiful beach, many food options, nice pools. Our family had a blast.

I wasn’t able to go but the hotel did look like great vacation spot.

Location it’s great

Excelent as always. The only thing that is not good is that they removed the crazy coyote: a place that made the hotel very attractive

Poor soundproofing, broken faucet. Bad attitude of staff

They did not help to change the check-out date, although according to the booking conditions there were opportunities to change the booking dates

Terrible service and attention at the hotel, the employees treat you badly. The all-inclusive service is the worst ever, since there are few bars and restaurants, with reduced opening hours and they charge you extra for many things, even with a black bracelet. The facilities have poor air conditioning