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The resort was ok. However I will never book with trip.com again. I booked for the weekend of 3/18, checkout 3/20. I became very ill and requested my trip be moved to the next weekend, the 25th. They charged me $85, sent me a confirmation email and a check in voucher. I arrived at the resort and was informed I had no reservation. I sat with my family in the car until 10pm when they finally let me pay the 2 days resort fee and the $100 deposit. We got our room and went to bed. The next morning I was told it was fixed , no problem. That afternoon the resort told me I had to pay for my reservation as the payment from trip.com had not been received. I did not have the funds to pay again as I'm on Social Security Disabilty and this was a present for my grandson's 11th birthday. After many calls to trip.com and the front desk they decided to refund my money and I paid the resort when I got home. A totally ruined weekend for my family and I.

this is a LONG REVIEW but it’s honest and hopefully helpful. I tried breaking it into sections. My review of capital vacations and the resort itself. OVERALL I booked this stay through capital vacations as they now own the property. I received a “free” 4 day 3 night stay as long as I attended a sales pitch. Beware of hidden fees and up charges for things like turn down service in the rooms. The pictures show what you’re likely to get. We stayed on the 2nd floor. I was told they’re updating rooms starting at the top so try to get a 5th floor room if you can. CALYPSO CAY With that being said, I don’t recommend staying here and furthermore I wouldn’t purchase anything from capital. The water smelled weird ? (Idk if that’s a Kissimmee thing or a calypso cay thing). The carpet and bedding was visibly stained making it hard to be comfortable here. Our dryer didn’t work, we called for service and waited about an hour before we just left. The resort itself wasn’t anything special either. Maybe for couples with small children for a weekend getaway ? But even then I don’t think it’s worth it. CAPITAL VACATIONS The salesmen I was assigned was personable and likeable enough. The pitch is actually convincing. I went in knowing I wouldn’t be purchasinf a timeshare but after the presentation and a talk with our salesmen I found myself wanting to know more and trying to make it make sense lol. We start out talking about $50k for their vacation package. After about 7 no’s we got all the way down to 8k but of course you have to buy right then and there. Most people know these time share and cavation rental companies are quite “scammy” but if you don’t know, just use your judgement. If someone pressures you into a HUGE decision, maybe not a good idea. If the price gets lower and lower with every “No”, it’s probably not a good idea.

The lady who helped us at the service desk was rude and very unhelpful. We had drove all the way from Dallas to Orlando with a uhaul we booked 2 nights but couldn't make the first one as we were still on route. She didn't want to give us our room and said that the reservation was canceled because we no showed for our booking. Long story short we had to get the manager who was nice enough to help us and gave us our room.

Great for children, the hotel is clean, the pool is open all year round, and it is a heated pool! There are many breakfasts. They are all Western style. Buy a Disney quilt drink and drink it. If you want to play Disney, you must stay in a Disney hotel.

Superb, there are four rooms in the villa, the space is quite big, there is Wal-Mart nearby, you can buy things to eat yourself, more convenient than in the lobby, the hotel door can also park ~

Count your towels and wash rags when you get in. We had to buy more because they didnt have any to give us and we were told there was enough for 8 of us but there wasnt. Even with buying our children magic washrags from dollar tree we didnt have enough. They will not give you new towel and wash rags everyday you will need to wash them every day. Wouldnt have been bad if the dryer didnt take 2 hrs to dry.. They also did not have enough pool towels to give us. Thankfully my 5 brough our own but my in laws did not since the website says that pool towels are given for the pool. They do not wipe down the cabanas. They told us if we wanted to use them than we would have to wipe them down ourselves or take our chances. We got locked out of our room everyday. I also know that there was a lot of your rooms are not ready going on. I'm hoping they are just short staffed but it seemed to be the theme that week with everyone. We were lucky enough to get our room when we checked in. Also they said my card did not work when I used it at the pool bar just 20 min prior. They had me re do it with the same card and it worked. The townhouse itself was nice and big and we had enough room for all of us. I am not sure if this was recently bought and they are working the kinks out but they need to do better on their housekeeping and making sure they have enough towels and washrags for everyone. This place wont be my 1st choice..

Hello How are you? I would like to share my experience at your hotel. When we arrived at the hotel we were delighted, we thought the golf course was beautiful, the room was super spacious, we loved it, our room was 206. But we closed for 3 nights, on the last day we agreed to go to Universal and pack our bags to go back to Miami. We were late and left the hotel at 11 am, when we saw that there would be no time, we thought of extending one more night. We got back to the hotel at 9pm and to our surprise there was someone else in our room. When talking to the receptionist she told us that we should have checked out by 10am and that our things were collected and placed in security. I wondered, why no one called if they had our phone details, when they saw that it was 11 am and we were still in the apartment, why no one called us?? Why weren't we alerted? I went to get our luggage together with one of their employees, when I got there our things were all placed in bags, all thrown away. I started to check things out, but I felt super coerced with 3 security guards looking at me, with clothes and panties thrown everywhere. I ended up saying that I would check better when I arrived at the other hotel, as I felt pressured to open my things in front of three men. Arriving at my other hotel, I went to check things out and found that several things were missing, my personal hygiene, my lamer creams, my AirPods Apple, my Chanel perfume, my hairdryer, my curling iron. I called the hotel and they said no. couldn't do anything, they didn't even try to look, they just said it wasn't there. Honestly, I was completely displeased with the hotel, I felt super ashamed, because they treated me like a criminal, the way they treated it looked like I hadn't paid the hotel bill, and on the contrary I wanted to close one more night. I wanted you to know what happened, because the way you treated your customers is very sad, I will certainly never stay at your hotel again and I don't recommend it to anyone else. I'm taking legal action in this regard.