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Breakfast is not included by default, can be a single breakfast, no buffet. Check in for dozens of knife destination fee, can include 50 knife credit for the service, thirty-five knife credit for the meal quota, can not be used in the paradise bar or mini bar. Service attitude is very considerate, room service exaggerated to send a water also A full set of trays, honey, sugar, and plastic wrap. At the door, the boy picks up the baggage, sends the umbrella, sees that you have an empty drink bottle in your hand, and the paper group will ask you if you want me to help you get rid of the trash. This tip is so happy.

Amazing customer service from Michael Spencer of Loss Prevention! I left an important and valuable item in my room and spoke with Michael. He immediately took down all the information, checked the room, located my item, and shipped it to me right away. This was above and beyond the level of service I’ve ever had when accidentally leaving something at a hotel. I travel several times a month for work and it’s easy to leave something behind. Thank you Michael for your sense of urgency and concern.

Stayed here 2 nights post cruise and we simply loved it--5 min walk from the beautiful Brickell shopping center. The best part of this hotel is the pool area without a doubt--its stunning with great service and a gorgeous pool where children are most welcome. The main lobby bar is a slight let down for us and looks a little dated but still nice. Rooms again are nice but in comparison with other 5 star properties in Miami are showing signs of age. Breakfast however in Le Mar is spectacular with simply beautiful food and if you eat outdoors the views are magnificent.

I was in this hotel for 2 nights with friends, I found this place very clean and quiet, very central to shop, nice restaurants and bars in the area. Very nice Hotel and nice staff. The only thing I didn't like was that I made a reservation with the concierge Sabina to go to the airport in a Taxi and in the morning instead of a yellow cab a random black SUV pick me up and charged me $85 to the airport, something that It seems excessive, very expensive, considering that I paid only $43 from the airport to the hotel when I get to Miami

a new experience staying in this hotel with all its features, starting from self checkin and adjustable beds that you can't find in other hotels. the room is quite spacious, clean and close to conveniece stores, restaurants and also the station.

The hotel is average. My room can only see one corner of the sea. The building next door is super noisy and slightly disappointed. hskp is good. I forgot to put a tip on the first night, but there is nothing missing in the room. According to American habit, there is no tip. The room supplies are 100% less, but it is not here. I made up the tip, thank him for not bringing me the same because of my mistake

Spent 6 nights here spread out before and after a cruise from Miami port. We booked hotel in a Black Friday sale and opted for breakfast included. Overall we enjoyed our stay. The hotel has a new look to it and is tastefully decorated throughout. We had some teething problems with our rooms ( No power in sockets on one side of room, hotel safe not working, no wardrobe in room on our 2nd visit, room not cleaned on first day until we asked the floor supervisor that evening at 5.15pm who admitted that our room was not on her roster for cleaning that day, no shower seat in accessible bathroom, as I am disabled). However staff were very keen to rectify these issues quickly and they were addressed promptly apart from the safe after the trainee on reception told us he’d send someone to the room to sort it while we were at dinner. This didn’t happen and we had to wait until the following morning where we were told by a more senior receptionist that it’s policy not to send engineers to a room if the guests are not there. It was then sorted with ten minutes. We also had an issue with our credit card with this trainee manager that was eventually sorted out by Erik. In fact, the staff were very pleasant and their attitude would definitely persuade us to return if we visited Miami again. We must mention Sabrina, Erik and Ayainna who were extremely easy and pleasant to deal with. I’m sure they were not looking forward to seeing us approaching the reception desk. But these were genuine issues that should not have arisen and to be fair they were all dealt with and solved calmly and quickly, with 1 exception. The rooms during both our stays (4 nights and 2 nights) were very spacious. Beds were extremely comfortable with luxurious bed coverings. Both rooms were a generous size. Lighting was very good, storage space was perfect. Bathrooms were spacious and spotless. The breakfast though on the expensive side, was an excellent buffet style with some nice treats such as fresh fruit bowls, soaked over night oats, and fresh pastries . There was plenty of choice and service was good most mornings. We also ate dinner there on 3 nights and the food was good. We used the swimming pool on the top floor. It was heated slightly and was very pleasant though it got a bit busy in the evenings. There is a very pleasant terrace and bar up there also with great views of the city, especially at night time. Hotel is located about 10 mins walk from the Brickell stop on the people mover. We enjoyed our stay, it’s an expensive hotel when you include breakfast so we expected everything to be right for what we were paying. However the can do attitude of staff convinced us we were just unlucky and we hope to visit Miami again and therefore this hotel. If I had a choice I’d have given a 3.5 rating for our stay purely related to the difficulties mentioned above

The location of the hotel is very good. There is a large supermarket opposite and there are many bus stops nearby. There is also a city light rail. It is very convenient to take the bus from the hotel to South Beach. South Beach and the light rail to Miami International Airport are very convenient.

Easy shuttle from the airport. The automated Hilton Honors pre check-in worked well so we headed straight up to our but on arrival we discovered our room was next to a very noisy elevator and every time it passed by it made a loud metallic rattling noise on the wall next to the bed. We called reception and eventually got an answer. They said they would call back to let us know if they had another room but after 30 minutes did not call back. I went down and joined the reception queue and then eventually did get a room away from the elevators. The reception said they were aware of the noise issue. We decided to go for a cocktail before retiring (they had ”Havana Night” specials?) and it was the weakest and most tasteless cocktail on record. Other than that the room was comfortable and quiet.

The hotel couldn't be any closer or more convenient to the terminals and for our early am check in. We had access to the entire terminal's shops and restaurants. We walked around looking at our gate areas, so we knew where we needed to go. Check in was easy however, they didn't mention the restaurant on the 7th floor so instead, we ended up paying over $100 at a chain restaurant with a burger/sandwich menu. The price point is extremely high for what you get - for $250 plus a night I'd expect a refrigerator or a microwave, some wash cloths, more than one regular coffee packet and some soap, however, once we asked twice, we received these items fairly quickly. The rooms are dated, not doubt, but the king bed was big and comfy. I was rather pleased with the bright lighting and expandable makeup mirror in the bathroom. Nice to see what you really look like rather than looking in a dim mirror for once which is what you get now at higher end facilities. The window was filthy so there was no looking out the window-to be fair I doubt its easy to clean when jets are constantly flying over your head. The carpet needs to be replaced, there really was very little left of it in the room. Hallway carpet dated but clean. The TV/cable didn't work due to provider changes occurring within the county and the airport is a county building (which is was what we were told when we asked how to use the TV.) We were able to use wireless to stream TV on the iPad - it would have nice if they mentioned that as well so we weren't fighting about how to work the remote. There are really no amenities, and I would say this is comparable to an older but clean motel. However, it took 28 minutes total in the morning to check in, check our bags, get through security and be seated at the gate. Long story short, we would stay there again for an early am flight if we could get a cheaper price.