Intercontinental Hotel & Resorts Properties in Doha

I paid for a junior suite with a mini-bar for three guests. I specifically chose this room category for a beautiful city view and a larger space. The price was double that of a standard room. However, I was checked into a small room, #3320, with no mini-bar, no extra space, no sofa, and no beautiful view. What exactly did I pay for? And this is supposed to be five-star service??? Shameful! I feel completely ripped off. Why? This kind of treatment completely ruined my impression of the entire country. I am very upset. I definitely do not recommend this hotel.

Right after our arrival to this hotel we were expecting multiple problems. Customer manager was trying to do her best to make our mood better with complimentary gestures, and after I complained I saw the improvement but still this hotel needs proper stuff training and communication improvements. Neither one day I received any room amenities (teeth brush, vanity kit etc) , for every single and simple thing you gotta ask. And then it’s very slow to execute things. Food at main restaurant fresh but tasteless, we tried one of alacart restaurant on lobby floor but again food was missing flavors. I do not recommend this hotel for anyone who use to stay in five star hotels , because you will feel exhausted to communicate about your needs. That’s a pitty, because property is beautiful, beach is nice, workers are postive and have a smiley face. Just whole lack of management doesn’t make holidays here enjoyable