Reviews of Mercure Hotel Dortmund City

Dortmund Mercure is a typical business hotel with minimum frills. It’s more appropriate for solo travelers but the bed and room can be comfortable for couples. The breakfast is uninspiring but still worth it if you’re booking the room at a good price. Front staff are efficient and the location is close to the trains and the high street. The lobby is quite comfortable too. Take note that the entrance is a bit hard to find and you have to take a lift to check in.

Close to the main station about 7 minutes walk. Secure at night and sometimes offer late check outs when it’s not too busy for those with very late flights which is one of the main reasons why I keep going back. A bit out dated on the decor but it’s ok for the price.

Great location, and sufficient facility for long term accommodation.

quiet room, although right next to the Christmas market friendly service difficult to find entrance to hotel

In the city center, it is convenient for eating and shopping, but it is inconvenient for parking. They don't have their own parking lot. The room doesn't have a good view, but the room is very clean and the service staff are very warm and friendly.

The hotel is located in the city center near the main train station. And shopping street

The hotel is in a good location, a 10-minute walk from the train station and there are many supermarkets nearby. The hotel environment is also good👍

Camp was great, room was just super warm and not so clean

Good location

The good thing is that it was clean. This hotel is were you go when your company books your trip. It is not a good place but adequate. It is worn, there are no power outlets near the beds and there is very little sound isolation towards the road. The main entrance might be confused with an out of sight rear staircase.

I visited this hotel for the first time as my usual one (cheap - cold, but bish bash bosh you know what you are getting was sold out). I won't return! The location feels dodgy and not safe at night - the openly visible rat traps everywhere on the pavement speak volumes - the shopping centre next door is near abandoned. Was left waiting for ages to check in. Room basic and really not user-friendly. Hardly any plug sockets which made it hard to work on laptop. Felt very much also that single people second class - I d like a couple of pillows to snuggle up with, most good hotels will offer. Telling no one ever asked if I had a comfortable stay - don't think anyone cares.

Good location but otherwise tired old hotel, long overdue complete refurbishment. Faded carpets and pictures in the halls. No fridge in standard rooms "to save the planet," but apparently, superior room occupants are not so concerned. No safe in rooms. Bathroom with green and gold coloured tiles from the 70's/80's had cracked floor tiles with blackened grout from years of water on the floor. Glasses on request, but they wouldn't deliver to room. Body cream on request was so old that it had liquefied. Rooms are only cleaned on request, and they don't tell you that on the reservation or at check-in. Then chambermaid knocked and opened door without waiting, despite "DO NOT DISTURB" sign. Very poor breakfast with basic rolls and cheese/ham; allegedly broken toaster miraculously reappeared after two days of complaints but still had to ask for bread. You cannot economically repair an old toaster so it was obvious that the reason why it was withdrawn was to avoid having to put out bread. Scrambled eggs on request but no sausage (is this Germany??), bacon or beans. It's definitely not worth €14. Save money and go to one of the many coffee shops nearby. The so called "cosy bar" is actually at reception and I never saw anyone there. In 4 nights I only saw 2 other guests at breakfast time, which was not a big surprise. This is a poor excuse for an Accor/ Mercure Hotel. There has to be better value in Dortmund.

Can't complain. Friendly staff, central location and a clean and tidy room. As status members we also got our free welcome drink. The shower gel in our room was empty, but instantly replaced when we asked for it at the reception. As the price was cheap, the value was good.

Right in the centre of Dortmund but less than a five minute walk from the Hauptbahnhof. Good for those breaking a long rail journey, as I was. A warm welcome, but it's not very obvious where the entrance to the hotel is located (three floors up in a lift).