The hotel's facilities are quite new compared to other West Slope resorts, which was a major factor in my decision to book the Pullman. I opted for the 6-privilege package, which cost over 300 RMB more per night than the standard room rate. Having experienced it firsthand, I would not recommend purchasing this package.
Here's why:
1. **Airport Shuttle:** The airport drop-off shuttle only departs when it's full. I had scheduled a 10 AM shuttle, but then two more passengers from the same flight were added, and we were asked to leave at 9:30 AM, supposedly to avoid traffic. Were these additional passengers VIPs? When it was time to leave, the front desk then told me I was departing too early, which made me feel completely misled. A 15km taxi ride would have cost just 33 RMB. Ctrip's hotel page clearly stated that both scheduled shuttles and private car services were available. If you can't provide a service, don't advertise it.
2. **Buffet Dinner:** The buffet dinner is only redeemable once, even for guests who purchased a two-night package.
3. **Shuttle to Tourist Center:** The shuttle service to the West Slope Tourist Distribution Center covers only 2km, a taxi for which would cost the minimum fare of 10 RMB.
4. **Petting Zoo:** The ”petting zoo” consists of two deer. You need to buy feed to interact with them, and this facility is accessible to all hotel guests, not just package holders.
5. **Travel Photography:** The travel photography benefit includes a free trial of two outfits, with no other services provided.
Very Good
1276 reviews
9.2/10
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