Tropical Islands

The service was awful, we stayed in the sunrise cabins Will give you few examples - When we arrived the counter at the entrance of the resort, it was closed and was saying from technical reason and you have to do the check-in in the tropical island itself. Which means you had to drive over there. Then you are using the same line that everyone use to enter into the tropical island. It took us 2 hours to do a check in because of the long line there! I think the main reasons is that they don't want to keep another reception open during the week Near the resort. For every small thing you have in the resort, you need to drive to the tropical island place, no phone or even phone number to reach them in the cabin. - Every time someone took a shower, after a few minutes a flood was started. We asked 3 times to come and fix itr and no one came. We had this problem during all our stay every time someone took a shower. - The heat in the cabin didn't work, actually we just gave up , we didn’t want to drive to the tropical island reception, wait in the line again - There is no salt, no sugar, no spoons, you had to buy everything . I am sure everyone buy everything all over again and again every time so I am not sure why they don’t want to keep that there - We were 4 families and we asked to be close to each other but that was not the case although they were free cabins just around us

Had a nightmare of a day, the shuttle bus didn’t turn up for an hour when we got to the station but they’re allegedly ‘coordinated’ with when the trains arrive, there was only 2 people working at the check in so waited over half an hour to enter the park and the woman was white abrupt. Very expensive food there it was over 15 euros for a refillable drink. Getting back the shuttle bus picked us up with no room for error so we got to the train station as the train was leaving, again bad coordination between the train station and the tropical islands shuttle bus, put a dampener on our holiday as we were so stressed we couldn’t properly enjoy our trip to tropical islands which i’d been looking forward to for a while

Tropical Islands is the perfect vacation spot for the entire family. In this tropical park, you can admire flamingos, slide down various water slides, and swim until midnight! ‍️ You can choose to sleep in tents within the park or stay at a hotel—we opted for a nearby hotel that has direct access to the park through a corridor. Cozy rooms and delicious breakfasts made our stay even better.

### English Translation: Have been there 3 times, but this will be the last. The quality has significantly declined over the past 5 years, and everything appears worn out. When we took over the mobilehome, we arrived to find this sofa (photo attached). It's unbelievable that Tropical Islands would offer this to their guests. No compensation, no apology. When we complained about it, the receptionist just shrugged and indirectly made us feel like we were a nuisance for wanting a new mobile home. When we finally got a new one, it was filled with ants indoors, and all the indoor handles on windows and doors were broken. Sigh... The most astonishing thing is that the staff is still so poor at communicating in English that one feels completely misinformed after trying to have a conversation with them. I don't even think we have ever seen a smile from the staff during the three times we have visited the place. Therefore, this was our last visit, and we will make sure to recommend to family and friends to avoid Tropical Island and instead look for water parks where customer service and cleanliness are prioritized.

An absolutely terrible company in everything - from accommodation to customer service! They took the money for the hotel twice, 30 days passed and the money was not returned. I called dozens of times, but the customer service does not answer. I sent over 100 emails, not a single one was answered. I tried to physically talk to them at the reception, they promised to return the money in 48 hours, but they never did. When paying for the hotel, it was not possible to make a check-in; the hotel never sent the registration code. In the holiday house itself, everything is dirty, the floor, shower, dishes, cutlery are missing, the pans are damaged, nothing works. This is not Germany, this is a third world country

We were surprised that there wasnt any wave-machine. Also, there are not a lot of big "wow-factor" slides as you would expect. The "traffic lights" to some of the slides didnt work - just showed red light all the time which created huge lines. There are many beautiful plants, but they should be better kept. The grounds are kind of worned down. The system with showers that are outside of dressing room is weird and the worst part: there was no soap in the shower. It also didnt say you should shower before getting in to the water, which you always should. The staff hardly spoke any english. The restaurants are very expensive, as expected. The food was good though. There were many life guards and they seemed to be very vigilant and alert.Really nice temperature in water. I would not return (from Sweden) but rather maybe go to Lalandia Billund instead.

We were a group of 4 friends that did the day trip option. 2 of us were happy with Tropical Islands and 2 of us didn't like it so much. I am one that really enjoyed it. I think it's fantastic that they were able to build this "island" under a dome! There were a lot of things to do and some things that I didn't get to do because it was just a day trip so I think it's totally worth it to make it a weekend trip. I got to spend time on the "beach" and also at the water slides. The water slides were really fun and there were different difficulty levels. There were decent food choices. I am vegan and they actually had vegan options on the menu, I ate at the beach bar and had a vegan lasagna. The food was ok, not the best in the world but good enough. I didn't get to use the sauna or spa area so cannot really comment on that. Also didn't get to do the bowling or mini golf or karaoke. I get that it's not for everyone but I think it's worth the trip, I wouldn't stay more than a weekend though.

We’ve just got back from our week-long stay at the Sunrise Homes in Tropical Islands and can honestly say, we can’t wait to go back! Our group was made up of 5 adults (couples/family/friends) and none us can really relate to the negative reviews we saw here prior to our trip. Granted, we arrived late evening so there was no queue for check in but we found the staff to be very pleasant with plenty of attempts to speak English to us ignorant Brits, some were really good English speakers. On the surface, the prices for food, drink etc. seem a bit steep but we actually felt it was all pretty good value for money and even though we weren’t budgeting, we spent a lot less in the dome than we thought we would. The dome itself is incredible, there’s so much to do meaning it would be difficult to fully explore it in a day, so glad we decided to stay for the week! It’s pretty busy on the weekends, but much less crowded in the week (though not empty by any means). Would absolutely recommend sticking around for a late night swim in both Sudsee and the lagoon - the lights are beautiful, I felt like Moana! In our opinion, the Sunrise Homes totally suited our needs and were exactly what we were expecting from chalet-style accommodation. Bear in mind, it is self-catering so very little is provided (besides towels and linen). They left a couple of toilet rolls, a small bottle of washing up liquid, a few small bin bags etc. Exceptionally good value for money, especially as entry to the dome is included, we paid £208 each for the week! Flies are a bit of a problem but you’re in a wooded area so it’s to be expected. The windows in the chalet have bug screens to help reduce this as much as possible (plus you can leave the windows open if it’s warm). Would recommend taking fly sprays or other deterrents if you can, though we did find a section in Lidl Lübben that had some options which were reasonably priced. The selection in the shop & bistro near the sunrise homes was pretty decent, certainly better than I was expecting, but if you’re staying for more than a day or two and wanting to cook in the chalet/bbq, you’d likely need to head to a supermarket - I think Lidl in Lübben is the closest. Berlin is easily reached by train with a shuttle service to/from the station every 30mins. The train takes about an hour and again runs every 30mins. Lübben was a lovely little town to visit, about 20mins drive from the dome or 2/3 stops on the train in the opposite direction to Berlin. They’ve got a really nice park in the centre near the museum with some bars/restaurants etc. There are other shops and restaurants near the market square about 5mins from the park. Worth bearing in mind that most shops are closed in Germany on Sundays. Overall, we had a fantastic time and will absolutely be going again. Though we can only really give our perspective as a group of adults with reasonable expectations for holidaying in a non-English speaking country, it did look like child

I had booked the Woodland Lodge at Tropical Islands in Berlin for my family of four. I had been before but had stayed in the Nature Lodge a few years prior and was very impressed by the accommodation. Little did I realise that the Woodland lodge was absolutely disgusting! We decided to make our own way to the resort from Berlin airport via train and the complimentary bus service that ran every 30 mins from the train station to Tropical Islands. The journey went smoothly until we reached our last stop where the bus was supposed to collect us. There were about 40 people already waiting at the bus stop which raised a few alarm bells, considering a bus was supposed to have just left. Thinking we wouldn’t be able to fit, I tried to get a taxi/uber but was unsuccessful. After waiting for over an hour, with more people turning up, I called Tropical Islands to find out where the bus was… A very friendly apologetic woman explained that the bus driver had gone AWOL but they had now found him and sent him on his way to us. At this time, I had counted about 100 eagerly awaiting bus passengers. When the bus finally arrived, everyone somehow got on at a very tight squeeze. I was very concerned about my family’s safety as the bus was way over capacity. I had to put this to the back of my mind remembering that it was just a short 6 min journey and there was no way I would be waiting any longer for another bus to turn up. Upon arrival to our accommodation, the Woodland Lodge was nothing like the pictures or description advertised! We were missing facilities shown/described like the oven, hairdryer, loungers, toaster and the outside canopy. The lodge was absolutely filthy and there was an awful sewage smell coming from the shower drain that lingered throughout our 3 night stay. The main room was ridiculously tiny and we ended up lounging in our bedrooms instead of the lounge which housed a dining table, built in cushioned bench and kitchen. There was only 1 chair, and after moving the table along side the bench, we only managed to sit 3 of us around the table. I ended up eating after the other 3 members of my family had finished. The other facilities in the lodge were not fit for purpose. The bin was broken, as well as the wall mounted bedroom lights, basically hanging off the wall, the clock didn’t work, the fly screens were ripped and there were stains on the curtains. (Please note that the second bedroom has bunk beds which were also not as described.) We told reception who weren’t bothered about any of the above apart from the hairdryer…. They said they would try to locate one and drop it off to us. Nothing turned up! I ended up having to walk to the camp site area that had a hairdryer in the communal bathroom about a 10 min walk away. The overcrowded buses continued throughout our stay and sometimes couldn’t even stop to pick up the passengers. It was basically a fight to just get on the bus let alone to get a seat. I don’t understand why they didn’t run a