Melia Ba VI Mountain Retreat Reviews

Response from Property: Dear valued guest, We are thrilled to have had the pleasure of hosting you during your stay, and we are overjoyed to hear that you thoroughly enjoyed the serene atmosphere, the picturesque surroundings, and the exceptional service provided by our dedicated team. We deeply apologize for any inconvenience you may have encountered during your time with us, and please rest assured that we take all guest feedback seriously. We are actively taking the necessary steps to address the issue and prevent any future occurrences. We sincerely hope that you will grant us the opportunity to showcase our true capabilities by visiting us again in the near future. Thank you and best regards, Nhung Ngo - Guest Experience Executive cum Sustainability Coordinator

Response from Property: Dear Jennifer A, We sincerely appreciate you taking the time to share your recent experience with us. Melia Ba Vi Mountain Retreat offers a truly unique experience in Vietnam. Our core belief is that luxury should coexist harmoniously with nature, and I am absolutely thrilled to hear that you described it as "the most beautiful place" you have ever laid eyes on. Our dedicated team takes immense pride in delivering exceptional service and ensuring that our guests have an unforgettable stay. It brings us great joy to learn that we not only met your expectations but exceeded them. At Melia Ba Vi, our goal is to inspire you through our stunning landscape, remarkable architecture, and commitment to environmental sustainability. We sincerely thank you once again for your kind words and for participating in our sustainable development initiatives. We eagerly await the opportunity to welcome you back in the future. Until then, please accept our warmest regards to you and your loved ones. Nhung Ngo Asst. Guest Experience Manager

Response from Property: Dear MGO2020, On behalf of the entire team at Melia Ba Vi Mountain Retreat, thank you for your wonderful and glowing review. With great pleasure, I will pass your praise to the team members you have highlighted. Heart & soul is what matters most to us and this is how we present ourselves daily and in every action. I am delighted to read that we have met your expectations. We look forward to welcoming you in the near future. Sincerely, Nhung Ngo Asst. Guest Experience Manager

Response from Property: Dear 523jasmind, We are thrilled to hear that you had a perfect stay at our hotel and we appreciate your recommendation to other travelers. Our team takes great pride in providing exceptional service and ensuring that our guests have a memorable experience. We are delighted to know that we were able to meet your expectations and exceed them. Thank you again for choosing our hotel and for your kind words. We look forward to welcoming you back soon. Best regards, Nhung Ngo Asst. Guest Experience Manager

Response from Property: Dear truongk2004, Thank you very much for sharing this raving feedback about your stay at our little paradise! It was from our side a real pleasure to host you and your wife here on the mountain for a few days. We are delighted to read you both fully enjoyed your stay, especially the spa part as well as the overall service of our team. We are looking forward see you returning sometime in the near future. Sincerely, Nhung Ngo Asst. Guest Experience Manager

Response from Property: Dear Sandrointer11, Thank you for sharing your recent experience with us at Melia Ba Vi Mountain Retreat. We are thrilled to hear that you found our retreat to be a hidden gem in the forest. Our belief in the harmonious coexistence of luxury and nature is at the core of our offerings, and we are delighted that we have left a lasting mark on your memory. The peacefulness and beauty of our surroundings, along with our heartfelt service, are the highlights of our retreat, and we are glad that you enjoyed them. Your kind words will motivate us to continue providing superior service to our customers. We also appreciate your participation in our sustainable development initiatives and eagerly await your return in the future. Best regards, Nhung Ngo Guest Experience Manager