Holiday Inn Express Baltimore-BWI Airport West Reviews

Erika at the front desk was courteous. The room was clean but i noticed that the beddings in one of the bed is crumpled, but the other one is smooth. Not that it matters but it was so obvious. The breakfast buffet was superb. Theres a refreshment near the lobby to quench your thirst specially this summer was very helpful.

The hotel is in a good location with convenient dining nearby. There is a hamburger restaurant in front of the hotel, which tastes good. There is also a Thai restaurant next to it, where the fried rice noodles taste excellent.

The only advantage of staying at an airport hotel is that it is convenient. It is convenient to come and go, and you don't have to worry too much. I haven't been here for a long time, and it's pretty good to live here. I look forward to coming again next time

We like how close to Fort Meade the hotel is. This was our third stay there to visit/pick up our sailor

Front desk personnel was awesome! Wish I caught his name. Gave us a map and great suggestions for dinner!

After a glitch between booking on a 3rd party website and checking in the took care of and fixed the error immediately once i noticed it and let them know i was double charged. The front desk fixed and and came upstairs to our room with the paper work ahowing the reversal and said it would be in my account no later then midnight and if their were any issues the code on the paper is what i would need for the bank. However by the time they left my room i checked my account and it was already back in my account! I call that customer service at its best! Mistakes happen but its all about how they are fixed that matter! In this case they get an A+

Very nice clean rooms. Breakfast was included and was very good. Staff was extremely friendly. There is a shuttle that will take you locally and best of all pick you up when you are ready to return to the hotel.

The property is an older building but has been maintained properly. Franklin, at the front desk, is professional and very helpful. The airport shuttle was was prompt and very convenient.

I appreciated everything about this hotel. Friendly, welcoming staff. Comfortable beds. Large bathroom. Immaculately clean. Large breakfast room with 5:30 start time on weekdays. Delicious hot breakfast (included) with many options to choose from. Free shuttle to a big variety of nearby restaurants, shopping & airport. This will definitely be my go-to airport hotel in the future.

The room service knock the door three times in the morning after I called the front desk for a late check out. I checked out at 12 and returned the keys to front desk, but the front desk called me again around 12:30 to double check if I’m still in the room??? Everything is disconnected… Maybe that’s due to the terrible WIFI…

Like staying here, however first time back in 2 years. Property is showing its age. Needs updating

All of the staff we very friendly and helpful. Had very positive interactions with the shuttle driver, front desk staff and breakfast staff. We were here for a week and will stay again on our next visit!

Thank you for accommodating our requests! We appreciate you making our stay comfortable!

An overall very welcoming and comfortable experience. The breakfast was also very good!