andy T
December 7, 2023
Valet service is atrocious. Check on your vehicle, it might go missing and Crown will not care. Attended a conference and stayed there. Had paid valet parking. Valet on duty was rude from the beginning. I was given a ticket told to leave my keys on the dashboard and it will be taken into the lot. Came down to the lobby five hours later. Only to find my car still sitting at the front lobby, right next to the road, unlocked with the keys still on the dash. Making, it that anyone could have taken it. Upon inquiring about why this happened. I was appalled to find my vehicle was never checked into Crown system and got a significant amount of excuses, but not a valid reason for the kind of error made. Anyone could have made claim to my car or simply just got into it and drove off because the key was very visible if you came close enough to it. Asked about the process of making a formal complaint based on the severity of the issue. Was given the run around throughout the rest of the stay by the the manager on duty, the valet manager and both the general and assistant general manager. Everytime I contacted them, I was treated with disdain. My two days there was very stressful because I was worried about the safety of vehicle. I would never recommend staying there if you want peace of mind and relaxation.