Chicago Marriott Northwest Reviews

Older property that needs updating. Micro didn't work, tv stopped working twice. Clean just wearing out. Carpet, furniture. Good location for my work. Will not stay there again. Unless updated.

Overall it was pleasant & good … Regretfully, we never had housekeeping come in to change room & clean after being requested.

Liked the location. The house keepers and their supervisor were very nice and responsive to meeting our needs. However, the rooms need good cleaning job. The house keepers need new vacuum cleaners to do a better job of cleaning the rooms. The vacuum cleaners they have are quite old and not effective at all. Also no microwaves in the rooms.

This hotel is extremely run down & outdated for a Marriott. I guess the price reflects that. Needs MAJOR updates in the room & pool area.

Greeting was pleasant. Staff professional & courteous. Pleased all around

clean property with friendly staff. loved the shower arrangement with the shower wand. very helpful. however bed and pillows were much too soft. difficult to sleep. AC/heater kept startingon and off all night. other than that, nice place and quiet.

Nice hotel, if a little dated, but the rooms were nice and clean. Had a couple of small issues (TV remote wouldn't work, got locked out of room) but staff was helpful and attentive.

Stayed here for a wedding at The BRIX on the Fox. Hotel staff was very friendly and helpful. They offered a shuttle for us in the bridal party to and from the wedding which was a huge plus. Bathroom was a bit dirty and the coffee stand by the entrance was out of oatmilk, and did not offer teas, lemonades and blended beverages which is surprising for a Saturday morning. They should also have two people staffed there on weekends. I would still come back to this hotel!

And professional staff and feedback with rooms and property

I stayed at this property for 3 nights and received no housekeeping services. When I attempted to rectify the situation I was told no manner was available consistently. I had to take out my own trash and dirty towels everyday. When I was only able to reach the manager by email I was offered an “unconditional apology”. I would not stay here again.

Though very nice hotel, our room was not cleaned and had to ask every night for fresh towel.

The lobby was very clean but the carpeting in the room had “ questionable” spots all over it. I’ve stayed in cheaper hotels that looked cleaner. A good breakfast was served.

Room smelled like someone just cooked a hot plate curry dinner.

When we checked in, they couldn’t find our reservation. Spent 20 minutes trying to contact ******* who sent a different confirmation number. Marriott then checked “another system” and found our reservation. We had reserved two double beds but nothing was available. We had to settle for a king bed for 3 people. When we entered the room, there were hairs on the bathroom floor and the telephone in the room was disgusting.