Meliá Jardim Europa Reviews

Very good hotel, kind staff and great location. The disappointment was with Trip.com that sells a “lottery option” for the type of accommodation saying that it can be twin or king size bed to be decided by the hotel upon arrival. This isn’t correct. Obviously the hotel will give the cheaper option and the twin bed. Completely misleading by trip.com and/or by the agreement made with the hotel. Either way, an unnecessary stress after an intercontinental flight of more than 12h, tired and hoping to rest, though we had to go through the embarrassment and lengthier check-in process.

The price is too expensive, 1200, which is similar to the other 600, but the rest is ok!

The reserved room was not available, there was a delay in the delivery of the robes and in the restaurant. Relatively old hotel with few amenities for the price.

Yes, I thought the accommodation, cleanliness, food and staff reception were perfect.

很不錯的酒店

It was great … everything went per plan. No issues at all. Staff was helpful.

The hotel is under a renovation that is taking forever. There are no meeting rooms and you are lucky if you have internet connection in the dinning room. That's where I was directed to have my conference call. Also Staff forgets about your problems and always have to look for a Manager. Do not waist your money in this location - there are plenty of options around. Pictures are outdated and facility has nothing nice at the lobby.

Hotel did not advise customers in advance r of booking that the pool, gym, sauna are all closed since November for renovations. There is no business center. Front desk Could Not print out boarding passes. They charge for breakfast and do not have someone preparing omelets etc. A complete rip-off not worth the cost.

Gym and pool was closed they did not let me know when i arrived or booked the reservation. They said they hs a deal with the gym in front of the hotel when i got there there was no deal had to pay full price by my own Super noisy room then i has to ask to change Horrible experience this time

Meliá should offer adequate areas for guests to work. Improve the WIFI- It was the worst thing. I could not work in the hotel.

Nothing worked in the room. The television did not work. The safe to not work. The heat did not work. Despite my best efforts the staff could not fix the various problems. I will never stay at this hotel again. It’s terrible.

Have stayed many times at this hotel and I am noticing some aging in the structure. Also, either cards don’t work or elevator takes too long. In the room, a coffee/tea maker would be a plus and easier access to Netflix too.

Arrived at 4:00 PM the hotel had no rooms because they had run out of rooms. i has then told to go to another Melia which was many blocks away. The new Hotel was terrible, noisy rooms, cold, dirty corridors. Will not go back!

From mildew on the shower floor (had to shower with flip flops), not delivering, despite asking when I arrived for room service brunch on Saturday morning, as we were getting married, to room service that subsequently didn't deliver part of meal even after we called to note the problem, this was a disaster. The hotel hallways were also clearly in major need of repairs. In short, staff that was unattentive at best, and completely dismissive at times, facilities that were below par, and room service that was utterly disappointing, this hotel was a complete disappointment. Much better choices in São Paulo through *******; the star rating for this hotel is entirely incorrect. At best, 2 stars for the luggage porter and for a quiet space.