The Bay Hotel Reviews

This is a lovely hotel in beautiful location looking across the Firth of Forth. Very comfortable rooms, well equipped. Restaurant had a good choice of dishes, reasonably priced and well presented. Service was excellent. Facilities on site were good. Pool was adequate although I would not have liked to be there if it was busy. Nice wet room and sauna. Hotel is stated as 3 star but I would score it higher. Excellent location for exploring Fife or going across to Edinburgh. Only negative was that I paid for a room with a view. Technically this is what we got, but part of the view was blocked out by the height of some bushes in the grounds. Some severe pruning required!

Im sorry to say that my stay was not so good. At night there was pipe noise every so often, couldnt sleep because of this. Swimming pool area looked filthy. Something wasnt covered in the steamroom so there was a puddle of boiling water there which burned my foot. That is a massive health and safety hazard. Staff member did go to sort this out after we said something, but there was no empathy, apology or nothing. No care in the world. I screamed when this happened. Nobody bothered to even look what happened until we said something. Breakfast was cold and not nice, vegetarian option is not good could of added a veggie sausage for example. Scramble Eggs tasted like powdered eggs Coffee not good. When checking out explained our experience, but reception didnt seem bothered just seemed like wanted rid of us only said 'shame' no im sorry, not caring or empathic at all. I get it I cant expect much from a 3star hotel but everyone seemed miserable, could atlest improve try to be more apologetic and show some empathy to unhappy customer that pays to have half decent service. Came home hungry, tired and with burned foot instead of rested and happy

Lovely hotel with fantastic views and short walk to beach. Room was spacious and had everything you needed. Restaurant provided excellent meals, although basic choice. Only slight down side was the pool was small and shared with caravan park so had quite a few children in it but did not detract from stay. Location was good for sightseeing in the Fife/Dundee area.

The ridge where the 2 beds were put together was uncomfortable Bed was to firm Restaurant was awesome, so was staff

Thoroughly enjoyed our stay. Staff very attentive and friendly. The bay was spotless. Our breakfast and evening meal were excellent.

This is a family-oriented property with facilities for children (pool, various game rooms, near beach). It would e less suitable for anyone seeking walkable nightlife or off-premises dining. Staff is friendly and efficient.

Excellent relaxing stay staff are so friendly and polite family run hotel makes all the difference beautiful views rooms are very comfortable Excellent food absolutely loved our stay didn't want to leave thank you

Very friendly welcome and check in. The room was spacious and had very good facilities. We used the Horizon restaurant which was excellent and we had lovely food which was good value for money and had fantastic views over the bay. Breakfast was superb too. Thanks for a wonderful overnight stay. We will be returning.

We made reservations for a Deluxe room with an ocean view at The Bay Hotel back in April. We were not happy to arrive in August to find we were direcrly beside a party room where there was a function that evening. We asked to be moved to another room with a view and were told the only room available was considered an upgrade and that we would have to pay to have that room. (There WAS a small written statement at the very bottom of the confirmation email that asks if you are part of any private function at the hotel and that it could be noisy, so they felt they covered themselves and were not responsible for moving us).The party went on until midnight and it was like we were right in the party room with them. The email address we were given to contact the General Manager bounced back and nobody followed up with us or offered any kind of compensation. The confirmation email also gave us a link asking us to pre-register before arriving which did not work. The facility was nice and food good but we definitely feel like we were taken advantage of. Most facilities do NOT put rooms beside banquet halls and we feel that the onus should have been on the hotel to notify us about the room location and not tell us they are in the clear because of a tiny clause at the bottom of the confirmation email. Be aware when registering!

Excellent accommodation with free parking and free use of the pool and spa.

Very nice hotel and lovely views, price to stay very reasonable.

Wi fi very poor. Shower lacking in pressure. All the front facing rooms are for Families. Not as Luxurious as expected for the price paid. Room not serviced although the sign left on door. They had two weddings on so very busy. Best bit was the breakfast which was huge and possibly too much.

Fantastic place, good facilities and great food, very relaxing great comfy peacefull room..staff were amazing all around the hotel and could not do enough for you hope to return with rest of family at some point Excellent!!

From the moment we arrived through until we left all members of staff were friendly and helpful. Great customer service and brilliant food. This was our second visit and we will definitely be back. Ideal location with amazing views over the firth of forth