Hilton Garden Inn Knoxville Papermill Drive Reviews

Excellent hotel. Everything is top notch. Staff is great. Rooms are very clean. Food and drinks are excellent. Live there if we could. Lol

New hotel very close of all the areas of Knoxville. It is a little bit noisy because it is close of the interstate. Swimming pool is great and the kids enjoyed it.

This was an overnight stay en route to relocate near family. Our first experience with a Hilton Garden Inn. We were impressed. Fresh and clean design with spacious room with a wonderful shower, clean and functional room. Onsite bar and restaurant with nice diner menu, drinks and a tasty breakfast. This could be our first choice going forward!

Peaceful, clean and comfortable. Nice patio area if it had been 40 degrees warmer .

Very nice hotel. Only drawback was we came for the UT-UGA game so all the prices were marked-up. I'm sure that is a common practice for such an event.

Room was great. Snacks at the front counter are over priced. As a guest I would think the price shouldn’t be as high as a street vendor.

This place was so much nicer than expected! Modern, light, seemed pretty new construction. Rooms spacious with lots of great amenities.

It was amazing. Clean. Very modern. Comfortable bed. Very nice

It was really clean staff was very friendly and helpful room went above expectations

Loved the property, it was very clean and easy to get to. The only thing I did not like is the fact that the room doors are VERY HEAVY and everyone lets them slam closed. Makes it very hard to get some peace or even try to sleep. It was very loud and annoying.

Lovely hotel. Appeared very clean. Staff very pleasant. Room very nice, bed comfortable. Loved the blackout blinds. Friday night there was an issue with parking but they corrected by Saturday.

I love the way Hilton makes check-in easy with their app. We also use the digital key to access our room. And check-out was as easy as click the check-out botton on the app. Great experience!

Super clean, modern room. Spacious and comfy! Close to some restaurants and quiet. Would stay again!

Love the cosmetics of the room. Big, spacious, blackout blinds and adequate lighting. Bed wasn’t the most comfy but still good. But my room was directly beside the highway and the doors can be heard when slammed. So at night when people are going in and out you’re woken up. And there there was quite a bit of traffic. So as a result, I didn’t get much sleep in a hotel I paid to sleep in! I’d think the Hilton would have slow closing doors to avoid them slamming and sound proof glass windows to absorb some of the noise. I also couldn’t control the temperature in my room. I had to call down to front desk, get the manager, online support (who passed the buck and brushed off my concerns) and customer service involved before it got addressed and it only got fixed that night. The next day the temperature was up and down. I just dealt with it as I just couldn’t be bothered. Plus, in one of my calls to the front desk the attendant snapped at me. Like me calling about being cold in my room was disrupting him! Definitely will think twice about retuning.