Scandic Eremitage

Scandic Eremitage Reviews

Scandic Eremitage

Storcenter, Klampenborgvej 230, Kongens Lyngby, DenmarkView Hotel Details
Scandic Eremitage
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Scandic Eremitage Guest Reviews

3.5/5
42 Reviews
Verified reviews
Location3.5
Amenities3.5
Service3.5
Cleanliness3.5
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All Reviews(42)
Positive reviews(30)
Reviews with photos/video(1)
Negative reviews(12)
Guest User
Standard Room with 2 Single Beds
Checked in Sep 2022
Family
2 Reviews
3.5/5
Posted on Oct 11, 2022
service was good so were the facilities. overall a good experience.
Guest User
Superior Room with 2 Single Beds
Checked in Sep 2023
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Sep 10, 2023
位置不錯 購物方便!
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Guest User
Checked in Aug 2023
Family
0 Reviews
2.0/5
Posted on Aug 1, 2023
As a Scandic member who normally always stays at scandic either in Sweden or in Denmark for private and work, scandic hermitage is by far the worst room experience I have had. The only good thing about room 710 was the view. The room was run down, stains on the furniture, old and worn duvets, mold and bad joints in the bathroom and lack of cleaning, no fridge although there was room for it. Unfortunately will not come back to Scandic Eremitage again, even though the staff are friendly and the location is great.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us. As a loyal Scandic member who regularly stays at our hotels in Sweden and Denmark, we deeply regret that your experience at Scandic Eremitage fell short of your expectations. We truly value your loyalty as a Scandic member and regret that your stay at Scandic Eremitage did not meet your expectations. Your positive remarks about our friendly staff and great location are appreciated, but we understand that room quality plays a vital role in your overall experience. Kind regards, Frode
Guest User
Checked in Nov 2023
Business travelers
0 Reviews
2.0/5
Posted on Nov 15, 2023
Stayed here for 2 nights during my business trip. The room isnvery basic consisting of 2 single beds. There is no tissue pape and kettle provided in the room. There is also no body lotion in the bathroom. When I checked in I found a ling hair in the bath tub. On the 2nd day the cleaning wasn't done thoroughly and there was hair in the sink. Sound insulation is not good, could hear doors opening closing, footsteps etc.. The single bed consisting of a hard mattress and a mattress topper which wasn't comfortable. Pillow was small and needed 2 of them to get support. For the high rate they charged, its definitely overpriced for what they offer.
Sightseer46222596682
Checked in Oct 2023
Other
4.0/5
Very Good
Posted on Oct 12, 2023
Nicely hotel located in a shopping mall. Free parking in underground parking. Short distance to local train (S-Tog) to central Copenhagen. Normally it is also easy to reach the hotel by car; but currently in the next couple of years (2023) look out for the signs during the construction og the new light train line.
Response from Property: Thank you for your positive review of the hotel. We're delighted to hear that you experienced very friendly service from our employees, and it's great to know that you had a pleasant stay. Kind regards, Frode & Team
fmurph973024
Checked in Oct 2023
Business travelers
3.0/5
Posted on Oct 5, 2023
Lovely hotel, bathroom area was a bit grubby and dirty. In the room the outside noise can be quite intrusive, not the best sound insulated rooms as you can hear other room doors closing and peoples footsteps in the corridors.
Response from Property: Thank you for taking the time to share your experience at our hotel. We are delighted to see that you enjoyed your stay with us and look forward to welcome you back in the future. Best regards, Frode & Team
Guest User
Checked in Aug 2023
Business travelers
0 Reviews
4.0/5
Very Good
Posted on Aug 17, 2023
Access with suitcase could be better signalled when arriving by night so that you don't get dismalled to see the flights of stairs to reception not knowing there is an elevator behind. Attention at the reception desk could not be more welcoming, though!!
Response from Property: Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you experienced in terms of access, particularly arriving at night. Your suggestion about better signage for access, especially for guests with luggage, is noted. We're delighted that the attention at the reception desk was welcoming and positive. We hope to have the opportunity to welcome you back for another comfortable and enjoyable stay. Best regards, Frode & Team
Guest User
Checked in Aug 2023
Couples
0 Reviews
5.0/5
Outstanding
Posted on Aug 16, 2023
We booked the hotel for 2 nights at junior suite. It was an amazing stay on our wedding day. Though the hotel is a bit old in the rooms and you can see it in the furniture and walls but thought the stay was still good. Staff were so amazing that even for our wedding we got a bottle of wine and as requested amazing breakfast into our room. Breakfast in the resturant was really good, many choices, you could make your own waffles even. The junior suite had a bedroom and a living room space, in the bathroom there was a shower cabin and a bathtub. I really enjoyed the bathtub the day before our wedding. There is hairdryer, and ironing board, enough towels. Nesspresso coffee machine with capsules, a kettle and instant coffee and tea bags. A mini fridge. I would recommend this hotel. Thank you the staff for our amazing wedding stay. The hotel is in central Lyngby, above the lyngby shopoing center, so if you are missing anything you just take an elevator and you are in the shopping center. Close to lyngby st. Easy to take trains to copenhagen. Lyngby is a quiet town but though they have everything, a shopping mall, cinema, restaurants, very close by Lyngby Lake.
Response from Property: Dear Guest, Congratulations on your wedding, and thank you for choosing to spend your special occasion with us! We are truly delighted to hear about your fantastic experience at our hotel. It warms our hearts to know that we could contribute to your memorable wedding day and provide you with a comfortable and enjoyable stay. We appreciate your understanding of the age of some parts of our hotel, and we're glad that it didn't hinder your overall enjoyment. Your kind words about our staff's exceptional service, the thoughtful bottle of wine for your wedding, and the delicious breakfast are greatly appreciated. Best wishes, Frode & Team
Guest User
Checked in Aug 2023
Family
0 Reviews
1.0/5
Posted on Aug 16, 2023
The rooms are awful ,there is no ac and facilitys are outdated. There is no value for your money here... We stayed in the 7 floor in a room that was poorly cleaned ,inventory was from the 70 ,and no ac which mayed it impossible to get any sleep.
Response from Property: Dear Guest, Thank you for sharing your thoughts about your recent stay with us. We apologize for not meeting your expectations and for any inconveniences you experienced during your time with us. Your feedback is valuable to us as it helps us identify areas for improvement. We appreciate your honesty, and we will take your comments into consideration as we continue to enhance our offerings and services. Kind regards, Frode & Team
Guest User
Checked in Jul 2023
Business travelers
0 Reviews
3.0/5
Posted on Jul 31, 2023
The hotel is located in the same building with a large shopping center. Ground floor has a nice convenience store. Very good breakfast selection, but experienced poor reliability with pick-up breakfast boxes. Ample dedicated parking space in the basement. Worn bathroom.
Response from Property: Thank you for taking the time to post this review about your stay with us. I am sorry to learn you experienced that the breakfast box wasn't ready for pickup at the scheduled time, and apologies for any inconvenience caused. We are delighted to see you enjoyed our great location and breakfast. Kind regards, Frode @ Scandic
Guest User
Checked in Jul 2023
Family
0 Reviews
3.0/5
Posted on Jul 16, 2023
Room was not cleaned sufficiently. Bathroom was lime coated and dirt spots everywhere. Very low water pressure due to lime coating. The room appeared worn down and lacked welcoming atmosphere. Disappointed.
Guest User
Checked in Jul 2023
Couples
0 Reviews
4.0/5
Very Good
Posted on Jul 12, 2023
Nice hotel for a night or two, in the center og Kgs. Lyngby. Would be nice if it was possible to get a light snack meal and/or a drink at the hotel restaurant/bar, since the hole town closes at 8 o’clock.
Guest User
Checked in Jun 2023
Business travelers
0 Reviews
1.0/5
Posted on Jun 29, 2023
I have stayed in Scandic Eremitage Lyngby as it was very close to the place of my business. My room (403) didn't have TV working and the bathroom wasn't in the best shape. I looked behind the TV (great place to assess ho well the cleaning was done) to check if some cable was loose and saw a bunch of spider webs and "dead dogs". I went to complain about it on the reception. The lady working at reception went with me to double check, apologized for the inconvenience and gave me a second room (501). The carpet in 5th floor corridor was a first warning sign - full of spots, very old and worn off. The door frames looked like bitten by a mad dog. Bathroom with an old bathtub with the cheapest plastic "shower" curtain. Drywall ceiling above bathtub with visible cracks and different pieces of drywall disintegrating at different rate. The bathtub plug chain was replaced by a piece of old electric wire, but even that one was broken. The floor and sink strainer were rusty (clean but very old and not replaced when not in shape anymore). One handle of the shower/bathtub faucet was missing - only the core was left. The bedroom: The armchair had a disgusting spots on it - remaining recent se*ual activity. The curtains couldn't be fully closed and when closed to their full extent, they weren't even close to darkening the room, which in Denmark in mid-June is simply pathetic. No need to mention the lack of AC. The bed was way too soft - but that's more of a personal preference. The only highlight of the stay was breakfast, which was decent.
Response from Property: Dear Guest, Thank you for taking the time to post this review of your stay with us. I am sorry for the overall negative experience you had, and we will utilize your feedback to see what has gone wrong. Although the hotel is an elderly lady, it should be clean and functional. The hotel will start a renovation process soon, and hopefully we can welcome you back once this is completed. Kind regards, Frode
Guest User
Checked in Jun 2023
Business travelers
0 Reviews
3.0/5
Posted on Jun 29, 2023
Considering the facility, it seems the cost too highly mainly driven by location of hotel. Overall facilities are okay but there are some areas of improvement. Management must look into price to make it little affordable.
Response from Property: Dear Guest, Thank you for taking the time to give us feedback about your stay with us. I am happy you enjoyed your stay, and am sorry you found the cost to high. Kind regards, Frode
Guest User
Checked in Jun 2023
Business travelers
0 Reviews
1.0/5
Posted on Jun 4, 2023
Reception and restaurant look nice but the rooms are worn out. Paint work damaged every where. Electrical sockets are loose. Curtains old and too short to darken the room. Far over rated for what you get.
Response from Property: Dear guest, Thank you for the feedback on your stay, and I am sorry to see that your room wasn't as expected. This is certainly not how we want our room standard, and will go over your comments to improve. Kind regards, Frode