Lanzhou Feitian Hotel (Lanzhou University Subway Station)

An old four-star hotel with complete facilities and decent facilities, it obviously has the unique characteristics of a four-star hotel in the 1990s. It is close to the main entrance of Lanzhou University and convenient for travel. The check-in experience is not much different from what I imagined, with obvious advantages and shortcomings that are basically expected. 1. The service attitude of the employees is very "standardized and decent", and the overall experience is still good, but the system or traditional service concept restricts the customer experience. When you go back to the hotel lobby and ask for mineral water, the room attendant must deliver it to the room. What I can't understand is that if you are thirsty at the front desk and want to drink water, you need to go back to the room. The guest room is also limited to 2 bottles of drinking water per day, and they specifically say that they can't give it anymore. It's speechless. A bottle of water costs 1 yuan. It is estimated that families like us who send children to school will bring all the accommodation by ourselves, and the room towel washing fee and disposable items will save more than a few bottles of water every day. What is the current hotel like? I don't understand that with a room rate of 300+, four-star hotels still control water use. 2. The room glass window is a single-layer sliding window, and there is no screen window. It is not friendly to me, a patient with rhinitis. I sneeze when the central air conditioner is turned on, and the window is full of mosquitoes. I have to fight mosquitoes all night. 3. It feels like an old four-star hotel. Many room settings and configurations are still based on the star rating standards, but what customers really need now is actually just a few things. The most important things are slippers/toothbrush. They must be of high quality. Fortunately, I had a hunch and brought disposable slippers and toothbrushes in advance. The quality of these two items selected by the hotel is really disappointing. The towels and bath towels are of good quality. But I have brought them, but I haven't used them. I would like to praise them. 4. Many facilities are aging or not well maintained. The clothesline in the bathroom cannot be pulled out, which is very embarrassing; I want to hang the washed clothes on the shower curtain rod, but it is all covered with dust after wiping; the faucet/toilet is full of historical sense, which is very unreasonable. If the renovation investment is too large, it should be okay to change the faucet and toilet. This does not require basic changes. A few suggestions. I am not being picky. I sincerely hope that the old star-rated hotels can learn new management concepts, catch up, and create glory again.

Feitian Hotel is an old hotel with a long history in Lanzhou. The service is warm and thoughtful. Seeing that there were only two breakfast coupons for the three of us staying, we were given one breakfast for free. The hotel breakfast is rich in variety and quite good.

The floor is high and the view is wide. The facilities are complete, clean and tidy. The service is thoughtful. The location is excellent. The cost performance is high and it is worth recommending

It's an old hotel. I live here for the nostalgia. The service staff is very nice and enthusiastic. They also upgraded the room for free. Not bad!

The room facilities are a bit old, and the top floor has a good view. The buffet breakfast is OK. The location is convenient, there is Line 1 subway, many shopping malls around, and it is close to Lanzhou University.

The front desk was very attentive and provided detailed information and guidance for food and tourism. The room had a dedicated desk, which was suitable for business trips.

This is my third time staying at Feitian Hotel. This time I stayed on the newly renovated floor, which was great.