Four Points by Sheraton Medan Reviews

Amazing stay!!!! My MIL from Thailand love the food and enjoyed their stay. Thanks!!! We had our wedding event and chose the best hotel for our stay.

Looks grand hotel from Marriot… but - not helpful although we are their group members… but to the politic figures also staying there special treatment… - I just request away from noise but they intentionally subject me to more noises. STRESSED!!!! - the bed are small. - the toilet only overhead shower. - no shaver and no comb… - the fridge not cold… - the breakfast food so…so… food not hot and are hard… food not replenish immediately… the only nice food is the Lontong Medan… - the bar serve margarita was bad… For me, I will skip this hotel where possible… unless there are no more better hotel…

Booked 2 executive suite x2 nights for an affordable price. Basic hotel under the the Marriott brand. Location not that great as compared to other hotels in Medan City Centre, not walking distance to any amenities/convenience stores. Security was great as expected, so you’ll be safe staying here. Checked in at 5.30pm yet one out of two rooms was still not ready. The bathtub was dirty with hair and dirt on it, probably due to housekeeping rushing to clean rooms. There is banks directly in the hotel facility, so if you need to withdraw cash it is very convenient. Overall: 2.5/5

One of their staff not helpful. Got bad view from room. Breakfast lack of variety and tasteless. Fridge not function at all.

Rooms nearer to the roads are quite noisy, get a different room if you are a light sleeper. Other than that, it’s an okay hotel.

Rooms are big, clean, safe. Water is hot with good pressure. Room Amenities are nice. I felt safe and didn't have any issues with the hotel. Food is not bad, cannot complain. At the end of the day, it's a 4* hotel in Medan, so if you manage your expectations accordingly, it's perfectly fine. Location is a little far away from everything else, and traffic is always a problem

Came for a vacation but booked a business room because there was no other room avaiable. This is a Sheraton hotel ... it has all the standards associated with the Sheraton group. Everything is in the right place. Breakfast was great. Once you walk in, you have the feeling of coming home.

Nice breakfast, responsible and responsive staff love it here thanks!

The stay could have been nice, if I hadn’t have many bedbugs in my first room and had got bitten several times. I could move the rooms and the second room was fine but they didn’t give me a refund for my visit.

The rooms were clean, very comfortable, and the staff was amazing. The sevice was exceptional as well. Would definitely send a friend there.

A little bit further from city centre attractions but it was a great stay. The room is clean and the bell service is great. The breakfast service can feel a bit like school canteen instead of a peaceful, classy breakfast.

good hote, with good decoration , clean , and amazing

Stay was good, staff was cooperative breakfast was good, i enjoyed

Long check in, not so much variety on bfast. Order room service with fully info in advance about my preference includ ask them to bring EDC cuz I wanted to pay with card so they don't have to back & forth. Unfortunately, they forgot to bring the EDC & my preference on the food, therefore I have to wait until 30 mins cuz they came back to my room twice before I could enjoy my meal. Very annoying service for BONVOY quality!!!