Guest User
January 12, 2023
This was a return visit for us after a good number of years. The apt we stayed in had been beautifully upgraded and was very lovely in decor and comfort. The kitchen was totally decked out with most appliances and utensils that a good cook needs, a rarity in so many rental apts these days. Pandanus apts are extremely spacious and roomy which is one of the reasons we keep going back. The manager was great when we needed some things attended too such as a replacement key and lightbulb change. They were polite and very helpful. The location to Mooloolaba is perfect which is another reason for us to go back. However, one negative which of course is not their fault was the local council built an 8 story carpark right next to the complex. Needless to the say the gorgeous views of sea and sand we had from year to year in the past is now gone with only a few glimpses. This was indeed disappointing for us. One of our favourite things is to sit on the deck, and it is a glorious one. Sunsets to appreciate very easily. However being winter and extremely cold we persevered outside to enjoy the sunset, but it would have been a lovely touch for the owners to supply a deck heater for those wintry sunsets. My husband left his expensive apple earbuds behind and we appreciated the honesty of the cleaner who turned them over to the manager to give back to us. The only negative to this was the cost of return. I told the manager we were happy to have them posted and I would direct debit the money to them for postage. They indicated they would charge the cc I had used to pay for the stay. This was fine but when I got the bill it was double the cost of postage. Apparently they charged for postage as well as a service charge to walk to the post office which was a block away. Had they initially told me this would be the case I would have had a friend collect them for me. Oh well, hopefully they will communicate this to other guests in future so there are no surprises. Otherwise it is a super place.