Name: The Meritage Resort and Spa
Address: 875 Bordeaux Way, Napa, California, 94558, 875 Bordeaux Way, Overseas, United States
Rating: 3.9

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Sauna

Restaurant

24-hour front desk

Luggage storage

Swimming Pools

Wi-Fi

Smoking area

Golf course

Breakfast

Pets allowed

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We arrived at 3pm-ish. The girl who checked us in was super nice. our room was not ready, but she said she pre-checked us and our room would be ready by 4 check in time and they would text us once ready. She verified our phone #  and all our information. I also verified that the room extras we paid $$$$ for  would be set up and  in our room upon checkin, She said yes, that is actually why our room was taking longer to be prepared, they had to clean it and then set everything up for us. This did not happen. It was 415 ( after the 4 check in time advertised and no text or call) we went to check in and the Manager on duty did the entire process all over again, when we asked about it he got snippy and proceeded to argue with us as to why. It was like he wanted the last word - he was young, so I imagine he had not been trained on customer service 101, don't argue with customers. When we got to the room, nothing was set up. So I went back down stairs and asked the same manager on duty and he said I do see that, but we don't set up stuff in dirty rooms. I re-explained what the other lady had told us,how it was a surprise for our kids which why we paid extra for it, and why we waited even after 4 to get checked it.  He just said again, we dont set stuff up in dirty rooms. Which makes no sense.  I could tell he was going to argue with me again, so I just looked at him, he called house keeping and asked them to deliver it. He was very snippy and rude.  The sheets has spots on them, and there was hair in our tub, the mirror attached to the wall had a burn or something on both sides and was wrecked. It is located in an industrial business area, which is very deceiving from the online pictures. For the money per night I would not stay again.  The only good part was the Crush bowling alley. The server was super nice and that was fun, normal bar food- nothing fantastic for the price. We tried to go to Blend coffee bar in the morning, outside they had advertised ” dragon fruit drink and green juice” my kids were so exited. I stood in line for like 15 mins, went to order dragon fruit juice, they were out, went to order green juice , they were out, asked if they had a breakfast burrito, they were out. Keep in mind this was like at 830 am in the morning, it was not late.  Why did they have that sign up outside advertising everything they were out of!!!???  We ended up going to Starbucks. Also the brewery was closed. This was disappointing, should have been stated on their website.

Our 2nd visit to Olive & Hay. Delicious! Homemade bread is great.  Friutti di mare is my favorite & my husband enjoys their spaghetti. They surprised us with a glass of champagne for each of us to start with & tirimisu for dessert,  uniquely served. Our server,  Emily,  was wonderful,  friendly,  attentive & very knowledgeable. Also,  maitre d' came by the table after we were seated. He seemed to go to every table which is a very nice touch.

Excellent food. The seafood pasta and the halibut are 5 star. The tiramisu was superb. Our server was very professional. This was a lovely dining experience that is hard to duplicate elsewhere. Will always come back and visitors to Napa should not miss this lovely place

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