Grand Hotel Riviera - Cdshotels Reviews
Grand Hotel Riviera - Cdshotels
Via Emanuele Filiberto, 172/174, Nardo, ItalyView Hotel Details
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Grand Hotel Riviera - Cdshotels Guest Reviews
4.3/5
Very Good
52 Reviews
Verified reviewsLocation4.4
Amenities4.3
Service4.3
Cleanliness4.4
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Positive reviews(50)
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Negative reviews(2)
Renee Gartner
Comfort Room
Checked in Sep 2023
Couples
1 Reviews
Posted on Oct 18, 2023
The location is right on the waters edge, with the perfect day beds to enjoy the ocean front.
The room is very generous in size, although we had ongoing issues with the airconditioning and it may be an Aussie thing - but no iron and only the option to wait 24 hrs for “laundry” if you needed anything pressed as it’s deemed a “health issue” to have one in the room. (Not ideal when you’re living out of a suitcase.)
The Hotel prides itself on ‘being green’, but it just felt like that was an excuse to cut corners on the what they offer.
The bikes on offer - were more like they were picked up from a thrift shop - but worked for a morning to travel a little further around the corner.
Be sure to enjoy the insane sunsets!
Guest User
Checked in Mar 2024
Other
0 Reviews
Very Good
Posted on Mar 1, 2024
Nice hotel and our welcome very late at night was extremely warm and they had even prepared a meal for us and opened the restaurant. The room service/cleaning was the best we've ever had...sheets changed every day, towels twice a day. However, there were several things that need improvement, especially for English guests. *Tea/coffee making facilities need upgrading.....there were two tea bags (good job I brought my own) no milk at all...I had to ask for some every day...and PAPER cups!...really! I asked for some cups and was given those tiny things that hold two mouthfuls. *Only one chair on the balcony so you couldn't both sit and enjoy the view/sunset. *Lack of signage in the hotel...it took me two days to find the pool. * Advertising in the foyer for local tours was redundant as they had ended... why?... especially as there is no local transport or any taxis in the resort. *Only place to sit outside was at the front, roadside, which was very noisy and there were only three tables with three chairs each...hardly enough for a large hotel. *So much lovely space outside on the first floor (roof of the dining room) totally unused...this could have had chairs and tables for people to congregate and get to know each other. *The morning goods at breakfast were vast but the only hot food was scrambled egg, underdone bacon and hot dog style sausages. These were not refilled until somebody complained about the empty trays. Having said all that, the food was excellent and the dining staff were very friendly .
Response from Property: Dear Bronwyn, thank you for staying at Grand Hotel Riviera – CDSHotels and sharing your valuable feedback. It was wonderful for us to have you and we are delighted to read that you've appreciated the constant commitment of our staff to ensure all our Guests a pleasant and comfortable stay. At the same time, we are sorry to read that other aspects did not fully meet your expectations, but please be assured that we will look into your concern so that we can continue to improve our services. In any case, we always advise our Guests to address the staff immediately for any issues, so that we can resolve the inconvenient during your stay. Appreciating your feedback as it helps us to make necessary improvements, we look forward to hosting you again for another enjoyable holiday with CDSHotels!
Guest User
Checked in Jun 2023
Other
0 Reviews
Outstanding
Posted on Jun 5, 2023
We stayed at the Grand Hotel Riviera for one week and had the best time ever. The hotel is modern, comfortable and very clean. The food in the restaurant is very good with well balanced menus and the hotel is situated only 5 minutes walk to many other restaurants and bars if needed. All the staff were very welcoming, friendly and helpful especially Mattia the barman who makes an amazing Old Fashioned
Response from Property: Dear Bruce D, thank you for staying at Grand Hotel Riviera – CDSHotels and leaving a review. It was a great pleasure for us to have you and we are delighted to read you had your best time ever in our amazing hotel in Santa Maria al Bagno. Our friendly staff always welcome our Guests with kindness and professionalism and ensure them an enjoyable and comfortable stay. We are happy you liked our culinary proposal too. Our chef studies a daily menu, with well-balanced dishes, to meet all our Guests’ tastes. Already looking forward to hosting you again, we hope to see you soon for another wonderful holiday in Salento!
Guest User
Checked in Sep 2023
Couples
0 Reviews
Outstanding
Posted on Sep 30, 2023
Wonderful hotel, helpful and attentive staff. Room was cleaned every morning and again in the evenings - fresh towels ready for the morning. Hotel was spotless. Nice little decked area at front of hotel with beds and umbrellas - private for hotel guests. Free shuttle bus to a private beach with a small charge for the beds.
Guest User
Checked in Sep 2023
Other
0 Reviews
Outstanding
Posted on Sep 18, 2023
We were very much looking forward to returning to this hotel, our first foreign holiday since the pandemic. It didn't disappoint. We had liaised with the hotel beforehand and upgraded to a Seaview room which was a special treat. My first love is the pool and there were never more than a dozen people there, making it very quiet. After lazing by the pool my husband would take a swim in the sea which is just over the road along with sunbeds and umbrellas. Breakfast is a very plentiful buffet which kept us going all day. At dinner, there was a choice of three dishes for each of the three courses, plus help yourself to a choice of desserts. Also, as a starter, you can help yourself to salad, meat and cheeses. The town has a buzz in the evenings and is a ten minute stroll from the hotel. All the staff were excellent, but we must single out Alessandro on reception and Michele in the dining room. We really hope to return again one day.
Guest User
Checked in Sep 2023
Other
0 Reviews
Posted on Sep 12, 2023
We stayed in this hôtel for 7 weeks and booked a comfort room. We are a bit disapointed. Our room 305 was small, in a corner, and unfortunately no balcony. Our daughter stayed in à standard room 129 and thé room was more comfortable and brighter than ours. Further the hotel was oké. We liked the private Beach. Bring watershoes or you will hurt your feet. Dinner Music is very loud. Make sure you sit inside. Not every employer at the réception was friendly… one of the guys made us feel stupid by asking some questions. Thé girl was quite thé opposite, very friendly. So hôtel oké but not super regarding thé service and thé price.
Guest User
Checked in Sep 2023
Couples
0 Reviews
Outstanding
Posted on Sep 3, 2023
The location - seafront - is perfect. The staff - kind, helpful, and professional - each and every one of them, and at all times. There is a 24 hour Reception service with warm and accommodating staff, and private parking. Rooms are large and bright, well furnished, with aircon, a big safe, a kettle for coffee and tea, etc., a well-stocked refrigerator, flat-tv, terrace, and a large bathroom with gifted toiletries. Wifi is excellent and available, free-of-charge, throughout the property. Hygiene and Housekeeping - excellent; never have we met such a competent Housekeeping team before; truly exceptional, and outstandingly discreet. Rooms are made up twice a day, and the gorgeous towels, large, white and immaculate, are checked for change twice a day. We really appreciated this. Food - scrumptious - with an amazing Chef who presented an enormous variety of top-notch cuisine giving such great attention to fine detail. Extraordinary imagination and finesse, and at the same time so hearty and healthy. Remarkable. A selection of beaches to choose from, and we mainly took advantage of the crystalline one in front of the Hotel, firstly because we love a rocky beach, but mostly because it was extremely beautiful, private, and so well organised. This area is decidedly well-kept and efficiently organised. The Hotel also serves food here. Furthermore, there is the attentive presence of a life guard, at all times. The Hotel Director is always present, and hands on. He was also actively engaged in the the many delightful, but never invasive, events organised for the pleasure of his guests. The musicians that entertained us were absolutely awesome. An overall magnificent holiday (twenty days!), that we shall cherish the memory of.
Guest User
Checked in Aug 2023
Couples
0 Reviews
Outstanding
Posted on Aug 23, 2023
Fabulous hotel. After 12 nights, breakfast was pretty boring..perhaps a chef cooking eggs? Reception staff were helpful and welcoming Breakfast staff were great, however on the 2 nights we ate in the hotel, we found those not quite so welcoming and everything was rushed. Pool too small for full hotel especially with 5/6 kids inflatables Sea area was great except for the rules re booking beds for half a day..just relaxing and have to move 2 beds away because your one is booked?? Non existent taxis, strange for Italy..had to pay €90 for return trip, through hotel, to Gallipoli 9 miles away. Room with partial sea room was perfect for evening G&T on balcony.
Guest User
Checked in Aug 2023
Other
0 Reviews
Outstanding
Posted on Aug 13, 2023
The hotel is perfectly located, pool and Lido are great. The hotel is well presented and very clean, the staff are welcoming and friendly always with a smile. We had a mini break of 3 nights and throughly enjoyed every minute, this place is a hidden gem and not over crowded especially this time of year. Big thank you to all the staff, we will be back for another stay.
Guest User
Checked in Jul 2023
Other
0 Reviews
Outstanding
Posted on Jul 25, 2023
Thanks for the place. We liked it very much. Food was great especially dinner. Half board is perfect. Maybe more fresh fruits at breakfasts is recommended. Rooms are fine with good beds. We will come back.
Seaside58947336277
Checked in Jun 2023
Other
Outstanding
Posted on Jun 29, 2023
This hotel is a standout not just because it’s a lovely property and the food is excellent but because of the staff. I’m well travelled and have never stayed in a hotel where everyone is so welcoming, helpful and seems so proud of the place they work. A special mention to Giangiorgio whose command of languages is astonishing and his willingness to assist is beyond expectations. I would highly recommend this hotel and would encourage arranging a hire car to see the countryside.
Guest User
Checked in Jun 2023
Other
0 Reviews
Outstanding
Posted on Jun 13, 2023
We celebrate and organise a 60th anniversary with the hotel staff. Everything was wonderful. We are very grateful to the director Mr. Carena, the coffee girl Michela, the reception team Giangiorgio and Federico, the Barman Mattia Ria, finally... to everyone who collaborated. Thank you very much! We will be back for sure! The hotel is very clean, pleasant, friendly and well located. Sooo satisfied. Thank you for everything.
Response from Property: Dear Kinha A, thank you for choosing Grand Hotel Riviera – CDSHotels for your 60th anniversary. It was amazing for us to celebrate with you and we are delighted to read that your experience was wonderful. Every day all our staff strives, with kindness and professionalism, to ensure a pleasant and enjoyable stay for our Guests. So, reading that you have noticed their efforts makes us proud. We renew our thanks to you, hoping to see you back soon at Grand Hotel Riviera!
Verified traveler
Checked in Oct 2023
Other
Outstanding
Posted on Oct 11, 2023
The stay was very nice, the diner was excelent.
Guest User
Checked in Jan 2023
Other
0 Reviews
Outstanding
Posted on Jan 31, 2023
I was made to feel most welcome from the moment I checked in. Nothing was ever too much trouble, the cuisine was excellent and service quite exceptional. The whole staff was wonderful but I have to command 2 people in particular i.e Federico and Giangiorgo the first one for looking after all of my accommodation needs and travel arrangements and the second one for arranging all of my excursions. I will definitely come back !
Guest User
Checked in Jan 2023
Other
0 Reviews
Outstanding
Posted on Jan 31, 2023
I am not one to take time to write reviews, but after the experience we had at this hotel I just had to share with others. The pictures do not do this hotel justice as the pictures cannot portray 'Ambience' and this hotel has an abundance of it. From the moment we arrived we were greeted by the manager 'Simone'. He immediately made you feel welcome and at 'Home'. This was mirrored by all of the staff, from the house maids, the front of house reception staff, the amazing waiters and waitresses, the bar staff, to the maintenance dept, nothing was too much trouble and all the time the halls echoed with 'Buongiorno' during the day accompanied with a smile and a tip of the head. We had booked a 'Half board break' The breakfast had a wide ranging, self service, choice and the evening meals were 4 courses with free flowing wine and a different menu every night for a week. The food and cleanliness were second to none and 'Mattia' behind the bar made some of the best cocktails I have ever had and I've had a few in my time... The private beach club built on decks over the rocks was a beautiful setting to enjoy the crystal clear waters and cool down with regular swims and the roof top terrace and pool area was a great place to enjoy the amazing sunsets. The hotel was situated perfectly for evening strolls along the well maintained promenade to Santa Maria al Bagno or Santa Caterina to enjoy the local hospitality with a wide selection of bars and restaurants. We walked 200 yards up the road and hired scooters for a day from Centrauto Group Rent (recommended) and when we return (a definite) we will be hiring a car from them to further explore the area around 'Nardo' and 'Lecce'. We booked our excursions to 'Gallipoli' and boat trips to the under water nature reserve through the hotel as the staff were very helpful and 'unbiased' as well as being 'good value for money' and no hard sell. We had an amazing experience at this hotel and are already in the process of booking a return visit.
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